Mark Hillary
8 Podcast Episodes
CX FILES JULY Q&A - Mark Hillary & Peter Ryan
CX FILES JULY Q&A - Mark Hillary & Peter Ryan
It's the first CX Files Q&A session with Mark Hillary and Peter Ryan. Listen in to hear Mark and Peter answer audien... Read more
24 Jul 2023
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27mins
From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary | Recorded for Quality Assurance: Episode 5
From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary | Recorded for Quality Assurance: Episode 5
On this episode of Recorded for Quality assurance, we are joined by Mark Hillary, renowned author and leader in the CX s... Read more
5 Oct 2021
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23mins
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(Ep 40) Mark Hillary - The Upside of Being Down
(Ep 40) Mark Hillary - The Upside of Being Down
Mark shares his amazing testimony on his car crash that changed his life as he had no choice but to trust in the LORD th... Read more
10 Sep 2021
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47mins
(Ep 36) Mark Hillary - Through Tragedy God Creates Opportunity!
(Ep 36) Mark Hillary - Through Tragedy God Creates Opportunity!
Mark Hillary shares his life altering car accident that directed him into blessing. Listen to this amazing, wise and hon... Read more
13 Aug 2021
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1hr
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Episode 57 - OpEx with Marianne Rutz - Leading Gents with Mark Hillary
Episode 57 - OpEx with Marianne Rutz - Leading Gents with Mark Hillary
It’s not everyday that I get to sit down with an accomplished author in the Customer Service and Customer Experience Spa... Read more
24 Mar 2021
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42mins
Mark Hillary - CX Is Leading Other Industries To The New Normal
Mark Hillary - CX Is Leading Other Industries To The New Normal
Something new - just Mark Hillary alone this week. It's an experiment, but next week will be the usual interview format.... Read more
28 Aug 2020
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9mins
Rod Jones: Lessons From The Lockdown With Mark Hillary
Rod Jones: Lessons From The Lockdown With Mark Hillary
Rod Jones is a contact centre strategic adviser, industry analyst, and consultant. He is based in Johannesburg, South Af... Read more
28 Apr 2020
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5mins
OneTAKE Live on: The Brave and Imperative World of CX with Mark Hillary
OneTAKE Live on: The Brave and Imperative World of CX with Mark Hillary
In this episode of OneTAKE Live, Ian speaks with Mark Hillary, writer, analyst, futurist and host of the CX Files podcas... Read more
22 Apr 2020
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35mins
