Helen Hickin's guest appearances

Helen Hickin

CX Files

The Operational Excellence Show

Marianne Rutz

Mark Hillary

John Devlin

Alexandra Fus

William Carson

Mark Walton

Paula Kennedy

David Rumble

Peter Ryan

Morris Pentel

Shannon Burch

James Dodkins

Annette Franz

Ian Golding

Shep Hyken

OwlTail

A CEO with conviction lets people’s brains relax, so to speak. She is letting them concentrate on what needs to be done. When people feel more secure in the future, they're happier and produce higher quality work. A leader who can demonstrate conviction will be more successful, and so will everyone she works with. That’s an assessment of Forbes - but absolutely measures up today’s guest speaker.  Helen Hickin is not the conventional CEO, running her contact centre in Prague guided by economic principles, bottom line figures only! Helen is a founding member of the ICON team and has over 30 years of experience in contact centres encapsulating both supplier and client perspectives. She has established successful contact centre operations in both the UK and the Czech Republic. Helen thrives on executing excellence and is recognised as one of the industry's most successful CEOs and thought leaders.It is refreshing to hear Helen speak about compassion, conviction and trust in the same tone and with the same passion as she is talking about profitability and prosperity! Helen has led her firm through two very tough economic and social challenges - the financial crisis in 2008 and the Covid 19 Pandemic since 2020 - for 18 months now.  In this episode Helen talks about:  Resilience during a crisis Taking the leap of faith Taking tough decisions without being cold or calculated Running contact centre services ethically, not compromising sustainability  Helen’s secret sauce? True compassion overlaid with a health dose of pragmatism!  Enjoy!     ICON on LinkedIn: https://www.linkedin.com/company/iconcommunicationcentres Helen Hickin on LinkedIn: https://www.linkedin.com/in/helen-hickin/ ICON on Twitter: https://twitter.com/ICON_Prague Forbes: https://www.forbes.com/sites/travisbradberry/2016/06/28/why-the-best-leaders-have-conviction/?sh=6bbfea1d1c8d   Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography &amp; Media Production

A CEO with conviction lets people’s brains relax, so to speak. She is letting them concentrate on what needs to be done. When people feel more secure in the future, they're happier and produce higher quality work. A leader who can demonstrate conviction will be more successful, and so will everyone she works with. That’s an assessment of Forbes - but absolutely measures up today’s guest speaker.  Helen Hickin is not the conventional CEO, running her contact centre in Prague guided by economic principles, bottom line figures only! Helen is a founding member of the ICON team and has over 30 years of experience in contact centres encapsulating both supplier and client perspectives. She has established successful contact centre operations in both the UK and the Czech Republic. Helen thrives on executing excellence and is recognised as one of the industry's most successful CEOs and thought <a href="http://leaders.It" rel="nofollow" target="_blank">leaders.It</a> is refreshing to hear Helen speak about compassion, conviction and trust in the same tone and with the same passion as she is talking about profitability and prosperity! Helen has led her firm through two very tough economic and social challenges - the financial crisis in 2008 and the Covid 19 Pandemic since 2020 - for 18 months now. In this episode Helen talks about: <ul> <li>Resilience during a crisis</li> <li>Taking the leap of faith</li> <li>Taking tough decisions without being cold or calculated</li> <li>Running contact centre services ethically, not compromising sustainability</li> </ul> Helen’s secret sauce? True compassion overlaid with a health dose of pragmatism! Enjoy! ICON on LinkedIn: <a href="https://www.linkedin.com/company/iconcommunicationcentres" rel="noopener nofollow" target="_blank">https://www.linkedin.com/company/iconcommunicationcentres</a> Helen Hickin on LinkedIn: <a href="https://www.linkedin.com/in/helen-hickin/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/helen-hickin/</a> ICON on Twitter: <a href="https://twitter.com/ICON_Prague" rel="noopener nofollow" target="_blank">https://twitter.com/ICON_Prague</a> Forbes: <a href="https://www.forbes.com/sites/travisbradberry/2016/06/28/why-the-best-leaders-have-conviction/?sh=6bbfea1d1c8d" rel="noopener nofollow" target="_blank">https://www.forbes.com/sites/travisbradberry/2016/06/28/why-the-best-leaders-have-conviction/?sh=6bbfea1d1c8d</a> Marianne on Linkedin: <a href="https://www.linkedin.com/in/marianne-rutz/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/marianne-rutz/</a> Rutz Consulting Website: <a href="https://rutzconsulting.com/" rel="noopener nofollow" target="_blank">https://rutzconsulting.com/</a> This Podcast is produced by: <a href="https://andrewmaddenphotography.co.uk/media-production" rel="noopener nofollow" target="_blank">Andrew Madden Photography &amp; Media Production</a>

 Episode 68 - OpEx with Marianne Rutz - Leading Ladies –Helen Hickin - The CEO with conviction 

Helen Hickin is the founder and CEO of ICON Communication Centres, based in Prague in the Czech Republic. ICON is focused on CX, inside sales, and account management for B2B brands. Most of the time when we focus on CX strategy we tend to focus on B2C - the end consumers - but B2B remains critically important and has also changed with the pandemic. In this edition, Peter Ryan talks to Helen about what has changed in B2B CX and what is coming next in this space... https://www.linkedin.com/in/helen-hickin/ https://www.theiconadvantage.com/

Helen Hickin is the founder and CEO of ICON Communication Centres, based in Prague in the Czech Republic. ICON is focused on CX, inside sales, and account management for B2B brands. Most of the time when we focus on CX strategy we tend to focus on B2C - the end consumers - but B2B remains critically important and has also changed with the pandemic. In this edition, Peter Ryan talks to Helen about what has changed in B2B CX and what is coming next in this space... <a href="https://www.linkedin.com/in/helen-hickin/" rel="nofollow" target="_blank">https://www.linkedin.com/in/helen-hickin/</a> <a href="https://www.theiconadvantage.com/" rel="nofollow" target="_blank">https://www.theiconadvantage.com/</a>

Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales