Morris Pentel's guest appearances

Morris Pentel

Punk CX with Adrian Swinscoe

CX Files

The Operational Excellence Show

Jimmy Hosang

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

Paul Greenberg

Damian Thompson

OwlTail

In this episode I’m discussing the hot potato in the contact center industry - well any industry for that matter - Customer Experience - what do we measure and how do we measure it.   My guest is an absolute authority in this field - Morris Pentel   Morris is the Chairman of the Customer Experience Foundation, he is also a consultant in Business Transformation, all things Omnichannel and of course customer experience.  Morris calls himself the Chief Student at London School of Customer Experience. He is simply THE authority in the field.   Morris Pentel LinkedIn Profile: https://www.linkedin.com/in/morrispentel/  Customer Experience Foundation: https://www.cxfo.org/London School of Customer Experience: https://www.cxfo.org/xic2020 My Podcast is produced by: https://www.unavoided.com

In this episode I’m discussing the hot potato in the contact center industry - well any industry for that matter - Customer Experience - what do we measure and how do we measure it.   My guest is an absolute authority in this field - Morris Pentel   Morris is the Chairman of the Customer Experience Foundation, he is also a consultant in Business Transformation, all things Omnichannel and of course customer experience.  Morris calls himself the Chief Student at London School of Customer Experience. He is simply THE authority in the field.   Morris Pentel LinkedIn Profile: <a href="https://www.linkedin.com/in/morrispentel/" rel="nofollow" target="_blank">https://www.linkedin.com/in/morrispentel/</a> Customer Experience Foundation: <a href="https://www.cxfo.org/" rel="nofollow" target="_blank">https://www.cxfo.org/</a>London School of Customer Experience: <a href="https://www.cxfo.org/xic2020" rel="nofollow" target="_blank">https://www.cxfo.org/xic2020</a> My Podcast is produced by: <a href="https://www.unavoided.com" rel="nofollow" target="_blank">https://www.unavoided.com</a>

Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel

Today’s interview is with Morris Pentel, who is the Chairman &amp; Founder of the Customer Experience Foundation, a leading organisation in Customer Experience Science. Morris joins me today to talk about Customer Experience Science, Behaviour As Technology and his view on the biggest and current challenges for organisations trying to design and deliver a great customer experience for their customers.

Today’s interview is with Morris Pentel, who is the Chairman &amp; Founder of the <a href="https://cxfo.org/" rel="nofollow" target="_blank">Customer Experience Foundation</a>, a leading organisation in Customer Experience Science. Morris joins me today to talk about Customer Experience Science, Behaviour As Technology and his view on the biggest and current challenges for organisations trying to design and deliver a great customer experience for their customers.

Most organisations are ignoring the behavioural element of customer experience - Interview with Morris Pentel