Marianne Rutz
16 Podcast Episodes
Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns
Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns
Marianne Rutz is the founder of Rutz Consulting. She has a long track record of advising BPO and customer service operat... Read more
23 Feb 2023
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31mins
Operational Excellence with Marianne Rutz
Operational Excellence with Marianne Rutz
The CX Goalkeeper had the great opportunity to interview Marianne RutzLinkedIn Headline: We're the Experts in Helping Fa... Read more
22 Aug 2022
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33mins
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90 - Interview With Marianne Rutz - Founder Rutz Consulting
90 - Interview With Marianne Rutz - Founder Rutz Consulting
In this episode we interview Marianne Rutz - Founder of Rutz Consulting. What I really enjoyed about this interview was ... Read more
15 Jul 2022
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1hr 11mins
210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support
210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support
As Europe’s leading contact centre expert, Marianne Rutz knows all too well the roller coaster of entrepreneurship. Her ... Read more
10 Jul 2022
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28mins
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Episode 86 - OpEx with Marianne Rutz - Leading Ladies – Marianne Withers
Episode 86 - OpEx with Marianne Rutz - Leading Ladies – Marianne Withers
I love showcasing successful Contact Centre leaders - especially those who started in the industry as an advisor or team... Read more
16 Feb 2022
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44mins
Episode 85 - OpEx with Marianne Rutz - Leading Gents - William Carson
Episode 85 - OpEx with Marianne Rutz - Leading Gents - William Carson
Guess what happens when you meet at Waitrose’ wine bar at KingsCross…. You end up working with the #Ateam and are going ... Read more
9 Feb 2022
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42mins
Episode 84 - OpEx with Marianne Rutz - Leading Ladies – Berthine Crevecoeur West & Alicia Butler Pierre
Episode 84 - OpEx with Marianne Rutz - Leading Ladies – Berthine Crevecoeur West & Alicia Butler Pierre
Today you are in for an absolute treat! I’ve invited two of my business Besties, Bertine Crèvecoeur and Alicia Butler Pi... Read more
2 Feb 2022
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33mins
Episode 79 - OpEx with Marianne Rutz - People, Process, Profit - 1/3 - Teresa Robertson
Episode 79 - OpEx with Marianne Rutz - People, Process, Profit - 1/3 - Teresa Robertson
Today we are kicking off a 3 part Series under the Header Leading People - Executing Process - Amplifying Profit - the 3... Read more
10 Nov 2021
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36mins
Episode 78 - OpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change Agent
Episode 78 - OpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change Agent
Peter Ryan is probably the best known and most trusted CX Advisor/Analyst in the Contact Centre Space! Peter has a love... Read more
3 Nov 2021
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33mins
Episode 77 - OpEx with Marianne Rutz - Leading Lady Dion Johnson
Episode 77 - OpEx with Marianne Rutz - Leading Lady Dion Johnson
I love meeting influential women - today’s guest, Dion Johnson, is one of them! Starting her career in midwifery she is ... Read more
27 Oct 2021
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42mins
