David Rumble's guest appearances

David Rumble

CX Files

The Operational Excellence Show

Peter Ryan

Helen Hickin

Morris Pentel

Alexandra Fus

Shannon Burch

John Devlin

William Carson

Marianne Rutz

Mark Hillary

Mark Walton

Paula Kennedy

James Dodkins

Annette Franz

Ian Golding

Shep Hyken

OwlTail

My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space!   We all know that consultants have a mixed reputation - so what David has got to share is not only how to be a consultant but also what it takes to bring about real change in the industry.   Adding value as consultants can be hard, as we are not only implementing change - we teach people how to do things - so that we can make ourselves redundant. And that’s the difference between a freelancer and a consultant.   David is also a dedicated supporter of a number of charities and not for profit organisations. One charity very close to Dave is Ballboys - and he will tell you why!   This Podcast Webpage: https://rutzconsulting.com/podcasts/episode-55-opex-with-marianne-rutz-leading-gents-with-david-rumble/   David at LinkedIn: https://www.linkedin.com/in/david-rumble-4a4a09b/   Ballboys: https://ballboys.org.uk/   Marianne at LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/

My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space! We all know that consultants have a mixed reputation - so what David has got to share is not only how to be a consultant but also what it takes to bring about real change in the industry. Adding value as consultants can be hard, as we are not only implementing change - we teach people how to do things - so that we can make ourselves redundant. And that’s the difference between a freelancer and a consultant. David is also a dedicated supporter of a number of charities and not for profit organisations. One charity very close to Dave is Ballboys - and he will tell you why! This Podcast Webpage: <a href="https://rutzconsulting.com/?post_type=podcasts&amp;p=1361" rel="external noreferrer noopener nofollow" target="_blank">https://rutzconsulting.com/podcasts/episode-55-opex-with-marianne-rutz-leading-gents-with-david-rumble/</a> David at LinkedIn: <a href="https://www.linkedin.com/in/david-rumble-4a4a09b/" rel="nofollow" target="_blank">https://www.linkedin.com/in/david-rumble-4a4a09b/</a> Ballboys: <a href="https://ballboys.org.uk/" rel="nofollow" target="_blank">https://ballboys.org.uk/</a> Marianne at LinkedIn: <a href="https://www.linkedin.com/in/marianne-rutz-351b0a5/" rel="nofollow" target="_blank">https://www.linkedin.com/in/marianne-rutz-351b0a5/</a>

Episode 55 - OpEx with Marianne Rutz - Leading Gents with David Rumble

David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. Dave is a well known international expert on offshore outsourcing and he will be speaking about offshoring strategies later this month at the CX Outsourcers Mindshare event in Windsor, UK. In the podcast I asked Dave about some of the current trends around offshoring and CX, especially the main drivers for offshoring today and how companies are coping with different service delivery models, such as the cloud. https://gobeyond.uk.com/ https://www.linkedin.com/in/david-rumble-4a4a09b/ https://knowledge-executive.com/cxoutsourcers/

David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. Dave is a well known international expert on offshore outsourcing and he will be speaking about offshoring strategies later this month at the CX Outsourcers Mindshare event in Windsor, UK. In the podcast I asked Dave about some of the current trends around offshoring and CX, especially the main drivers for offshoring today and how companies are coping with different service delivery models, such as the cloud. <a href="https://gobeyond.uk.com/" rel="nofollow" target="_blank">https://gobeyond.uk.com/</a> <a href="https://www.linkedin.com/in/david-rumble-4a4a09b/" rel="nofollow" target="_blank">https://www.linkedin.com/in/david-rumble-4a4a09b/</a> <a href="https://knowledge-executive.com/cxoutsourcers/" rel="nofollow" target="_blank">https://knowledge-executive.com/cxoutsourcers/</a>

David Rumble - gobeyond - offshoring