Learning from Churn and how CSMs can become better investigative journalists
Learning from Churn and how CSMs can become better investigative journalists
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of cus... Read more
28 Oct 2020
•
23mins
Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)
Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and... Read more
17 Jan 2020
•
34mins
Similar Podcasts
Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)
Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)
In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to di... Read more
7 Dec 2019
•
36mins
Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Busin... Read more
18 Nov 2019
•
38mins
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms ar... Read more
11 Nov 2019
•
27mins
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice Preside... Read more
22 Oct 2019
•
40mins
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, Narrati... Read more
15 Oct 2019
•
33mins
How To Create A Diverse Customer Success Team With Carine Roman
How To Create A Diverse Customer Success Team With Carine Roman
In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin... Read more
1 Oct 2019
•
31mins
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, Keep... Read more
23 Sep 2019
•
31mins
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to d... Read more
23 Sep 2019
•
27mins