Cover image of The Customer Success Podcast

The Customer Success Podcast

Featuring: * Recordings from Pulse events* The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted... Read more

Podcast cover

Learning from Churn and how CSMs can become better investigative journalists

Learning from Churn and how CSMs can become better investigative journalists

Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of cus... Read more

28 Oct 2020

23mins

Podcast cover

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and... Read more

17 Jan 2020

34mins

Similar Podcasts

Podcast cover

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to di... Read more

7 Dec 2019

36mins

Podcast cover

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Busin... Read more

18 Nov 2019

38mins

Most Popular Podcasts

Podcast cover

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms ar... Read more

11 Nov 2019

27mins

Podcast cover

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice Preside... Read more

22 Oct 2019

40mins

Podcast cover

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, Narrati... Read more

15 Oct 2019

33mins

Podcast cover

How To Create A Diverse Customer Success Team With Carine Roman

How To Create A Diverse Customer Success Team With Carine Roman

In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin... Read more

1 Oct 2019

31mins

Podcast cover

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, Keep... Read more

23 Sep 2019

31mins

Podcast cover

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to d... Read more

23 Sep 2019

27mins

“Podium: AI tools for podcasters. Generate show notes, transcripts, highlight clips, and more with AI. Try it today at https://podium.page”