Ranked #1
How Slack Delivers Exceptional Outcomes at Scale w/ Christina Kosmowski (Head of Global CS, Slack)
How Slack Delivers Exceptional Outcomes at Scale w/ Christina Kosmowski (Head of Global CS, Slack)
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Christina Kosmowski, Global Head of ... Read more
30 Jul 2018
•
44mins
Ranked #2
How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)
How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jane Bossert (CSM, IBM) to discus... Read more
22 Feb 2019
•
21mins
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Ranked #3
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
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In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice Preside... Read more
22 Oct 2019
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Ranked #4
What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)
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In this episode, Allison Pickens (COO, Gainsight) sits down with Kristina Shen (Partner, Bessemer Venture Partners) to d... Read more
8 Apr 2019
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How Customer Success and Sales Should Work Together with Greg Stivers
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In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Greg Stivers ( Sr. Vice President of... Read more
7 Sep 2017
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Ranked #6
How to Accurately Compensate your Customer Success Team with Krista Anderson (CCO, Okta)
How to Accurately Compensate your Customer Success Team with Krista Anderson (CCO, Okta)
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Krista Anderson, Chief Customer Offi... Read more
16 Jul 2018
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27mins
Ranked #7
Focusing on Product Experience to Drive Customer Success
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In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Mickey Alon, Chief Executive Officer... Read more
12 Dec 2018
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Ranked #8
How IBM Leads With Customer Success
How IBM Leads With Customer Success
In this episode, Courtney Hauser (Senior Global Customer Outcomes Manager, Gainsight) sits down with IBM's Executive Cus... Read more
31 Mar 2019
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28mins
Ranked #9
The Future of Support and Services with Leyla Seka
The Future of Support and Services with Leyla Seka
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Leyla Seka (EVP of AppExchange, Sale... Read more
20 Sep 2017
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26mins
Ranked #10
How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko
How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Lada Gorlenko (Director of Experi... Read more
28 Jan 2019
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22mins
Ranked #11
Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly
Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly
In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Busin... Read more
9 Sep 2019
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33mins
Ranked #12
Why Customer Success Is Crucial For CX And Voice Of The Customer Initiatives
Why Customer Success Is Crucial For CX And Voice Of The Customer Initiatives
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Helen Yu (CCO, Sprinklr) to discuss ... Read more
28 Sep 2017
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21mins
Ranked #13
Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt
Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jessica Bobbitt(Senior Program Ma... Read more
16 Jan 2019
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20mins
Ranked #14
Driving Innovation through Customer Success w/ Ray Mitra (Global Head of CS, GE Digital)
Driving Innovation through Customer Success w/ Ray Mitra (Global Head of CS, GE Digital)
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Ray Mitra, Global Head of Customer S... Read more
23 Jul 2018
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25mins
Ranked #15
Bootstrapping Your Customer Success Team with TaskRay's Mike Davis (VP of Sales and CS)
Bootstrapping Your Customer Success Team with TaskRay's Mike Davis (VP of Sales and CS)
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Mike Davis (VP of Sales and CS, T... Read more
14 Dec 2018
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25mins
Ranked #16
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, Narrati... Read more
15 Oct 2019
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Ranked #17
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
In this episode, Allison Pickens (COO, Gainsight) sits down with David Sakamoto (VP of Customer Success at GitLabs) to d... Read more
23 Sep 2019
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27mins
Ranked #18
How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)
How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Rachel Jennings (Customer Success... Read more
9 Jan 2019
•
32mins
Ranked #19
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
In this episode, Allison Pickens (COO, Gainsight) sits down with John Gleeson (Head of Customer Success - Upmarket, Keep... Read more
23 Sep 2019
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31mins
Ranked #20
How to Use Product Coaches to Increase Outcome Realization with Corey Pudhorodsky
How to Use Product Coaches to Increase Outcome Realization with Corey Pudhorodsky
In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Corey Pudhorodsky (Director, Cust... Read more
30 Dec 2018
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24mins
