Carine Roman's guest appearances

Carine Roman

The Customer Success Podcast

Be Customer Led

Winning Digital Customers

Shep Hyken

Tabitha Dunn

Stacy Sherman

Jay Baer

Leyla Seka

Nick Mehta

Jennifer Tejada

David Meerman Scott

Paul Teshima

Evan Klein

Blake Morgan

Jon Herstein

John Gleeson

Kristina Shen

Anthony Vaughan

OwlTail

In this week's episode, Chief Customer Officer at Mailchimp, Carine Roman, joins Howard to talk about what being "customer-centric" means to her, how large companies can create customer intimacy at scale and the differences between product versus service-led growth. Tune in to hear the secrets behind how Mailchimp keeps its finger on the pulse of its customers and ways to successfully leverage customer insights into actionable strategies for the entire company. To learn more about Carine, visit:https://www.linkedin.com/in/carineromanhttps://mailchimp.com/Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas.The podcast is based on Howard Tiersky's Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.http://www.twitter.com/tierskyhttp://www.linkedin.com/in/tierskyhttp://www.facebook.com/h.tiersky

In this week's episode, Chief Customer Officer at Mailchimp, Carine Roman, joins Howard to talk about what being "customer-centric" means to her, how large companies can create customer intimacy at scale and the differences between product versus service-led growth. Tune in to hear the secrets behind how Mailchimp keeps its finger on the pulse of its customers and ways to successfully leverage customer insights into actionable strategies for the entire company. To learn more about Carine, visit:<a href="https://www.linkedin.com/in/carineroman" rel="nofollow" target="_blank">https://www.linkedin.com/in/carineroman</a><a href="https://mailchimp.com/" rel="nofollow" target="_blank">https://mailchimp.com/</a>Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas.The podcast is based on Howard Tiersky's Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.<a href="http://www.twitter.com/tiersky" rel="noopener noreferrer nofollow" target="_blank">http://www.twitter.com/tiersky</a><a href="http://www.linkedin.com/in/tiersky" rel="noopener noreferrer nofollow" target="_blank">http://www.linkedin.com/in/tiersky</a><a href="http://www.facebook.com/h.tiersky" rel="noopener noreferrer nofollow" target="_blank">http://www.facebook.com/h.tiersky</a>

Chief Customer Officer at Mailchimp, Carine Roman | Winning Digital Customers

Carine Roman is the Chief Customer Officer at Mailchimp, and now a full year in the role after a successful career at other leading brands including LinkedIn, 33 Across, and Ziff Davis to name a few.Carine is one of the most thoughtful leaders we've had on the show, hands down. Truly impressed by her perspective and intentional approach to create an environment for Mailchimp that is safe and energizing.Carine and I focus on a number of areas, including:🎙 Differentiating factors that mean success for the CCO vs. other roles🎙 How she approaches influencing the C-Suite and the organization overall - it starts with trust, having a transparent agenda, and a little humor (a French accent doesn't hurt either 😉)🎙 How leaders can change an organization to be a culture of Inclusion and put the employee at the center of everything they do🎙 Advice for listeners who want to achieve CCO at some point, and for allies to support women and people of color at these levels.Amazing show and I was so impressed with Carine. So glad that Be Customer Led is a customer, and it's clear the impact she's having on the company!A must listen if you're a Chief HR Officer, Chief Experience or Customer Officer, or aspiring to be some day.

<a href="https://www.linkedin.com/in/carineroman/" rel="nofollow" target="_blank">Carine Roman</a> is the Chief Customer Officer at <a href="mailchimp.com" rel="nofollow" target="_blank">Mailchimp</a>, and now a full year in the role after a successful career at other leading brands including <a href="linkedin.com" rel="nofollow" target="_blank">LinkedIn</a>, <a href="33across.com" rel="nofollow" target="_blank">33 Across</a>, and Ziff Davis to name a few.Carine is one of the most thoughtful leaders we've had on the show, hands down. Truly impressed by her perspective and intentional approach to create an environment for Mailchimp that is safe and energizing.Carine and I focus on a number of areas, including:🎙 Differentiating factors that mean success for the CCO vs. other roles🎙 How she approaches influencing the C-Suite and the organization overall - it starts with trust, having a transparent agenda, and a little humor (a French accent doesn't hurt either 😉)🎙 How leaders can change an organization to be a culture of Inclusion and put the employee at the center of everything they do🎙 Advice for listeners who want to achieve CCO at some point, and for allies to support women and people of color at these levels.Amazing show and I was so impressed with Carine. So glad that Be Customer Led is a customer, and it's clear the impact she's having on the company!A must listen if you're a Chief HR Officer, Chief Experience or Customer Officer, or aspiring to be some day.

Carine Roman, Chief Customer Officer at Mailchimp, talks influencing & driving culture change from the Chief Customer Officer’s seat

In this episode, Allison Pickens (COO, Gainsight) sits down with Carine Roman (Global Head of Customer Success, Linkedin Talent Solutions) to discuss how to create a diverse customer success team, why the process is important in gathering a diverse recruiting pipeline, and more.

How To Create A Diverse Customer Success Team With Carine Roman