SuccessAF Series 3 Episode #1 - Building Trust As A Customer Success Manager
SuccessAF Series 3 Episode #1 - Building Trust As A Customer Success Manager
High trust environments foster increased productivity and output. How do you build trust with customers to elevate relat... Read more
13 Jul 2022
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11mins
SuccessAF Series 2 Finale
SuccessAF Series 2 Finale
In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?
21 Dec 2021
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8mins
SuccessAF Series 2 Episode 10 - Technical Customer Success & Account Management
SuccessAF Series 2 Episode 10 - Technical Customer Success & Account Management
In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Custome... Read more
21 Dec 2021
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19mins
SuccessAF Series 2 Episode #9 - Efficient & Successful Customer Health Scoring
SuccessAF Series 2 Episode #9 - Efficient & Successful Customer Health Scoring
In this episode, Alaina & JD explore similarities and differences across types of customer metrics that make up a Cu... Read more
15 Nov 2021
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16mins
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SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success
SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success
In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take... Read more
26 Oct 2021
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22mins
SuccessAF Series 2 Episode #7 - Developing Partner Success & A Partner Ecosystem For A Customer First Approach
SuccessAF Series 2 Episode #7 - Developing Partner Success & A Partner Ecosystem For A Customer First Approach
In this episode, we touch on the nascent Partner Success space that is becoming more prominent in Asia Pacific. How do C... Read more
28 Sep 2021
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23mins
SuccessAF Series 2 Episode #6 - Understanding Customer Renewal Strategies And Future Trends
SuccessAF Series 2 Episode #6 - Understanding Customer Renewal Strategies And Future Trends
In this episode, Alaina and JD delve into the various types of renewals and how renewal strategies are formulated around... Read more
14 Sep 2021
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15mins
SuccessAF Series 2 Episode #5 - Graduating Towards Revenue Generation With Customer Success
SuccessAF Series 2 Episode #5 - Graduating Towards Revenue Generation With Customer Success
In this episode, we dive into what how expectations around revenue generation is influencing customer success managers a... Read more
31 Aug 2021
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15mins
SuccessAF Series 2 Episode #4 - Top CSM Software For Customer Management
SuccessAF Series 2 Episode #4 - Top CSM Software For Customer Management
Alaina & JD discuss why more than 70% of Customer Success professionals we surveyed uses this Customer Management So... Read more
17 Aug 2021
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19mins
SuccessAF Series 2 Episode #3 - Early Customer Lifecycle Engagement As An Accelerator To Value Realisation.
SuccessAF Series 2 Episode #3 - Early Customer Lifecycle Engagement As An Accelerator To Value Realisation.
On this episode, we invite Marloes van de Ven, ASEAN & India Manager for Customer Success at Autodesk, to furnish us... Read more
3 Aug 2021
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26mins
