Mary Drumond

10 Podcast Episodes

The one with customer experience for turbulent times - Mary Drumond E76

The one with customer experience for turbulent times - Mary Drumond E76

🎤”The one with customer experience for turbulent times” with Mary Drumond of Worthix in CX Passport Episode 76🎧 What’s... Read more

2 Aug 2022

33mins

All About Voices of CX with Mary Drumond: The 100-Episode Special - S9E1

All About Voices of CX with Mary Drumond: The 100-Episode Special - S9E1

On this week's episode, we brought on...the host! That's right, Mary Drumond, Worthix CMO and Editor-in-Chief of the Voi... Read more

8 Mar 2022

26mins

Similar People

26. Understanding and Influencing Your Customers' Decisions with Mary Drumond

26. Understanding and Influencing Your Customers' Decisions with Mary Drumond

Do your customers think you're deaf? How can you really hear them to fix pain points and impact customers' decisions?   ... Read more

13 Feb 2022

36mins

Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one... Read more

10 Jun 2021

42mins

Most Popular

Building growth hacking strategies for start-ups - Mary Drumond on Engati CX

Building growth hacking strategies for start-ups - Mary Drumond on Engati CX

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/s... Read more

27 Oct 2020

29mins

CX Interview Series with Mary Drumond - Masters of CX by Chattermill (Season 1, Ep. 4)

CX Interview Series with Mary Drumond - Masters of CX by Chattermill (Season 1, Ep. 4)

On this episode, we welcome Mary Drumond of Worthix, who brings her experience as a top CX consultant as well as entrepr... Read more

13 Oct 2020

47mins

024 | Five Drivers of Customer Experience with Mary Drumond of Worthix | Studio CMO

024 | Five Drivers of Customer Experience with Mary Drumond of Worthix | Studio CMO

The Episode in 60 Seconds Why do your prospects become customers? Why do your customers stay with you? Why do your custo... Read more

8 Oct 2020

49mins

73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss

73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss

Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In thi... Read more

22 Apr 2020

29mins

64: Building credibility through podcasting with Mary Drumond

64: Building credibility through podcasting with Mary Drumond

Building credibility through podcasting. Ryan Foland speaks with Mary Drumond, a fellow podcaster who hosts the show The... Read more

22 Oct 2019

27mins

Does a Bad Customer Experience (CX) Really Matter Featuring Guest Mary Drumond

Does a Bad Customer Experience (CX) Really Matter Featuring Guest Mary Drumond

Shep Hyken interviews Mary Drumond. They discuss Mary’s recent article, “Bad Experiences Aren’t Always the Problem for C... Read more

18 Jun 2019

37mins

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