31 Podcast Episodes
The Business of Sales Podcast - The Customer Experience with Colin Shaw, Episode #186
The Business of Sales Podcast - The Customer Experience with Colin Shaw, Episode #186
Whether you are selling blue widgets, cars, a service, a solution to a problem or anything else for that matter you are ... Read more
23 Mar 2023
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31mins
Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]
Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]
Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin ShawColin Shaw, the speaker, ... Read more
25 Jan 2023
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42mins
TFS#113 - Colin Shaw On Improving Customer Experience, 300K LinkedIn Followers, Financial Times Award For Leading Consultancy w/Author, Speaker & Beyond Philosophy Founder & CEO
TFS#113 - Colin Shaw On Improving Customer Experience, 300K LinkedIn Followers, Financial Times Award For Leading Consultancy w/Author, Speaker & Beyond Philosophy Founder & CEO
Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 B... Read more
3 Jan 2023
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1hr 1min
Customer Science with Colin Shaw
Customer Science with Colin Shaw
The CX Goalkeeper had the great opportunity to interview Colin ShawLinkedIn Headline: Global Influencer in Customer Expe... Read more
14 Nov 2022
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43mins
S4e13 The Asking for Salad When They Want A Burger Edition with Colin Shaw
S4e13 The Asking for Salad When They Want A Burger Edition with Colin Shaw
James chats with Colin Shaw, an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'Wo... Read more
6 Oct 2022
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35mins
The Customer Experience Gap: An Interview with Colin Shaw, CX Pioneer and Founder/CEO, Beyond Philosophy
The Customer Experience Gap: An Interview with Colin Shaw, CX Pioneer and Founder/CEO, Beyond Philosophy
Despite all of the effort being made by businesses to improve the customer experience, it is not paying off in higher sa... Read more
3 Oct 2022
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1hr 8mins
UX Is Dead, Long Live CX (Customer Experience is Key) (Colin Shaw and Jason Barnard)
UX Is Dead, Long Live CX (Customer Experience is Key) (Colin Shaw and Jason Barnard)
Colin Shaw talks with Jason Barnard about UX is dead, long live CX (Customer experience is key).Colin Shaw is an origina... Read more
9 Sep 2022
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How the Hidden Customer Experience Drives Growth With Colin Shaw
How the Hidden Customer Experience Drives Growth With Colin Shaw
Your customers are the cornerstone of your business growth, which is why you must prioritize your relationship with them... Read more
31 Aug 2022
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42mins
Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience
Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience
“In everything we talk about in customer experience, you can take the word customer out and put the employee in; the who... Read more
29 Jun 2022
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41mins
10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy
10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy
Show notes:Guest: Colin ShawGet in touch with Colin: LinkedIn, WebsiteColin's recommended reading:Alchemy: The Surprisin... Read more
5 Apr 2022
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43mins