Colin Shaw

31 Podcast Episodes

The Business of Sales Podcast - The Customer Experience with Colin Shaw, Episode #186

The Business of Sales Podcast - The Customer Experience with Colin Shaw, Episode #186

Whether you are selling blue widgets, cars, a service, a solution to a problem or anything else for that matter you are ... Read more

23 Mar 2023

31mins

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin ShawColin Shaw, the speaker, ... Read more

25 Jan 2023

42mins

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TFS#113 - Colin Shaw On Improving Customer Experience, 300K LinkedIn Followers, Financial Times Award For Leading Consultancy w/Author, Speaker & Beyond Philosophy Founder & CEO

TFS#113 - Colin Shaw On Improving Customer Experience, 300K LinkedIn Followers, Financial Times Award For Leading Consultancy w/Author, Speaker & Beyond Philosophy Founder & CEO

Colin Shaw is an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 B... Read more

3 Jan 2023

1hr 1min

Customer Science with Colin Shaw

Customer Science with Colin Shaw

The CX Goalkeeper had the great opportunity to interview Colin ShawLinkedIn Headline: Global Influencer in Customer Expe... Read more

14 Nov 2022

43mins

Most Popular

S4e13 The Asking for Salad When They Want A Burger Edition with Colin Shaw

S4e13 The Asking for Salad When They Want A Burger Edition with Colin Shaw

James chats with Colin Shaw, an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'Wo... Read more

6 Oct 2022

35mins

The Customer Experience Gap: An Interview with Colin Shaw, CX Pioneer and Founder/CEO, Beyond Philosophy

The Customer Experience Gap: An Interview with Colin Shaw, CX Pioneer and Founder/CEO, Beyond Philosophy

Despite all of the effort being made by businesses to improve the customer experience, it is not paying off in higher sa... Read more

3 Oct 2022

1hr 8mins

UX Is Dead, Long Live CX (Customer Experience is Key) (Colin Shaw and Jason Barnard)

UX Is Dead, Long Live CX (Customer Experience is Key) (Colin Shaw and Jason Barnard)

Colin Shaw talks with Jason Barnard about UX is dead, long live CX (Customer experience is key).Colin Shaw is an origina... Read more

9 Sep 2022

How the Hidden Customer Experience Drives Growth With Colin Shaw

How the Hidden Customer Experience Drives Growth With Colin Shaw

Your customers are the cornerstone of your business growth, which is why you must prioritize your relationship with them... Read more

31 Aug 2022

42mins

Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience

Colin Shaw on Focusing on Emotional, Subconscious, and Psychological Aspects of the Experience

“In everything we talk about in customer experience, you can take the word customer out and put the employee in; the who... Read more

29 Jun 2022

41mins

10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy

10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy

Show notes:Guest: Colin ShawGet in touch with Colin: LinkedIn, WebsiteColin's recommended reading:Alchemy: The Surprisin... Read more

5 Apr 2022

43mins

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