Ian Golding
28 Podcast Episodes
How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
In this episode of Practical AI: The Capacity for Good, Ian Golding, CEO and Founder of Customer Experience Consultancy,... Read more
7 Jun 2023
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42mins
Customer Experience: Designing User-Centricity Framework for 2023 with Ian Golding, CEO and Founder of Customer Experience Consultancy
Customer Experience: Designing User-Centricity Framework for 2023 with Ian Golding, CEO and Founder of Customer Experience Consultancy
In this episode of The eCommerce Customer Experience Podcast, Ian Golding, CEO, and Founder of Customer Experience Consu... Read more
18 Oct 2022
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33mins
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S4e14 The Getting The Basics Right With Fairy Dust Edition With Ian Golding
S4e14 The Getting The Basics Right With Fairy Dust Edition With Ian Golding
James chats with Ian Golding, certified customer experience professional and a customer experience specialist, certified... Read more
13 Oct 2022
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40mins
Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]
Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]
Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience] ABOUT NICK GLIMSDAHLSubscribe to m... Read more
5 Sep 2022
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38mins
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43. Improving Customer Journeys With Employees As Heroes with Ian Golding
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
What's the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about custom... Read more
12 Jun 2022
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39mins
[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episode... Read more
28 Mar 2022
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1hr 27mins
Ian Golding: Business Leaders Hold Great Customer Experience Back | The Art of Customer Service #29 [ENG]
Ian Golding: Business Leaders Hold Great Customer Experience Back | The Art of Customer Service #29 [ENG]
Balance between strategic business objectives and the customer’s experienceCompanies need to strike a balance between st... Read more
28 Mar 2022
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39mins
Ian Golding
Ian Golding
Ian talks us through how he has adapted his education and knowledge sharing over the last 18 months, supporting the comm... Read more
1 Sep 2021
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29mins
The Customer Journey Management toolkit | Ian Golding on Engati CX
The Customer Journey Management toolkit | Ian Golding on Engati CX
Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagemen... Read more
28 Jun 2021
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25mins
CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation
CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation
The CX Goalkeeper had a smart discussion with Ian Golding, the CX specialist (and not expert)Ian is THE Global Customer ... Read more
21 Jun 2021
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45mins
