Ranked #1
David Fish - The Importance of Actively Affecting Your Customers' Experiences - S3E5
David Fish - The Importance of Actively Affecting Your Customers' Experiences - S3E5
Dave Fish is founder and CEO of CuriosityCX an insights, creative, and customer experience agency. He has spent over 20 ... Read more
22 Apr 2019
•
26mins
Ranked #2
Brian Lamar - Survey Fatigue and How to Fix It - S5E10
Brian Lamar - Survey Fatigue and How to Fix It - S5E10
Brian is currently VP of Insights at EMI Research Solutions, where his role is understanding the sample landscape and be... Read more
25 May 2020
•
37mins
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Ranked #3
Thales Teixeira - Products Don't Disrupt Markets; Customers Do - S5E9
Thales Teixeira - Products Don't Disrupt Markets; Customers Do - S5E9
Prof. Thales Teixeira is the co-founder of digital disruption consultancy Decoupling.co. Previously, he was the Lumry Fa... Read more
18 May 2020
•
39mins
Ranked #4
Gustavo Imhof - CX Metrics and KPIs in the Age of A.I. - S2E17
Gustavo Imhof - CX Metrics and KPIs in the Age of A.I. - S2E17
Gustavo Imhof has been recognized as one of the rising stars of Customer Experience. Recently nominated a "30 Up and Com... Read more
3 Dec 2018
•
31mins
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Ranked #5
Jeannie Walters - Make Compassion part of the Patient Experience - S4E3
Jeannie Walters - Make Compassion part of the Patient Experience - S4E3
Jeannie’s motto “Creating Fewer Ruined Days for Customers” has been adopted by business leaders who have benefited from ... Read more
2 Sep 2019
•
33mins
Ranked #6
Colin Shaw - Practicing CX Beyond Philosophy - S2E10
Colin Shaw - Practicing CX Beyond Philosophy - S2E10
Colin Shaw has been recognized by LinkedIn as one of the world's top 150 business INfluencers, where he has 220,000 foll... Read more
15 Oct 2018
•
29mins
Ranked #7
Jim Kalbach - Creating Value through Mapping Experiences - S3E10
Jim Kalbach - Creating Value through Mapping Experiences - S3E10
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy... Read more
28 May 2019
•
34mins
Ranked #8
Sidney Evans - Helping Brands Deliver Robust CX - S2E20
Sidney Evans - Helping Brands Deliver Robust CX - S2E20
Sidney Evans is an international expert and thought leader in branding and communications. He has published numerous art... Read more
8 Jan 2019
•
27mins
Ranked #9
Don Peppers - How Extreme Trust is Changing the CX Game - S4E12
Don Peppers - How Extreme Trust is Changing the CX Game - S4E12
Don Peppers is a bestselling author, blogger, and widely acclaimed keynote speaker, and global CX authority. A marketing... Read more
4 Nov 2019
•
29mins
Ranked #10
Professor Marcus Cunha Jr - Leading the World's Best Marketing Research Program - S3E2
Professor Marcus Cunha Jr - Leading the World's Best Marketing Research Program - S3E2
Professor Marcus Cunha Jr is the director of the Master of Marketing Research program (MRR) at UGA. It is the first and ... Read more
1 Apr 2019
•
25mins
Ranked #11
Annette Franz - Employee Experiences Come First - S2E13
Annette Franz - Employee Experiences Come First - S2E13
Annette Franz is founder and CEO of CX Journey Inc. She's got 25 years of experience in both helping companies understan... Read more
5 Nov 2018
•
32mins
Ranked #12
Brian Solis - Be a Champion of Creativity in your CX - S4E9
Brian Solis - Be a Champion of Creativity in your CX - S4E9
Brian Solis is a world-renowned digital anthropologist, keynote speaker, and bestselling author. Solis has studied and i... Read more
14 Oct 2019
•
23mins
Ranked #13
Joe Pine - The Experience Economy is All About Time Well-Spent - S5E6
Joe Pine - The Experience Economy is All About Time Well-Spent - S5E6
B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and e... Read more
23 Dec 2019
•
39mins
Ranked #14
Mark Schaefer - How Brands can Beat the Marketing Rebellion - S4E10
Mark Schaefer - How Brands can Beat the Marketing Rebellion - S4E10
Mark Schaefer is a globally-recognized keynote speaker, educator, business consultant, and author. His blog {grow} is ha... Read more
21 Oct 2019
•
34mins
Ranked #15
Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3
Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3
Patricia (Tricia) Houston is an award-winning marketing research expert, experiential marketing aficionado, and visionar... Read more
6 Apr 2020
•
39mins
Ranked #16
Ted Wright - Word of Mouth: the Stone Age Marketing that Still Works - S4E11
Ted Wright - Word of Mouth: the Stone Age Marketing that Still Works - S4E11
Ted Wright has been at the forefront of word of mouth marketing since he helped reignite the Pabst Blue Ribbon brand in ... Read more
28 Oct 2019
•
42mins
Ranked #17
Adam Toporek - Customer Experience That Sticks - S3E7
Adam Toporek - Customer Experience That Sticks - S3E7
Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer ... Read more
6 May 2019
•
45mins
Ranked #18
Matt Dixon - Why Reducing Effort Is The Secret to Retention - S3E3
Matt Dixon - Why Reducing Effort Is The Secret to Retention - S3E3
Matt Dixon is the co-author of The Challenger Sale, The Challenger Customer and The Effortless Experience--the book that... Read more
8 Apr 2019
•
30mins
Ranked #19
Stacy Sherman - On the Front Lines of Customer Experience - S4E8
Stacy Sherman - On the Front Lines of Customer Experience - S4E8
Stacy Sherman is known for her expertise in designing and implementing succesful customer-centric programs that differen... Read more
7 Oct 2019
•
28mins
Ranked #20
Larry Rosenberger - The Four Pillars of Behavior Analytics - S1E4
Larry Rosenberger - The Four Pillars of Behavior Analytics - S1E4
Former FICO CEO and Research Fellow, Larry Rosenberger and, Guilherme Cerqueira CEO of Worthix, took the stage together ... Read more
21 May 2018
•
24mins
