Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8
Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8
This week, I had the chance to read the blueprint for customer obsession (literally) with the help of Marbue Brown. He’s... Read more
19 Dec 2022
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41mins
B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7
B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7
This week, we got into the weeds of digital content production with A. Lee Judge. Lee is the co-founder and CEO of Conte... Read more
5 Dec 2022
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48mins
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CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6
CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6
This week, I talked to fellow podcaster and CX professional Rick Denton. He hosts the CX Passport podcast and believes t... Read more
28 Nov 2022
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39mins
Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5
Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5
This week, I had the pleasure of speaking with Kristen Berman. She’s a behavioral scientist, CEO, and co-founder of Irra... Read more
14 Nov 2022
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39mins
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Why Setting Guest Expectations is a Huge Challenge for Hospitality: Mike Kuenne - S10E4
Why Setting Guest Expectations is a Huge Challenge for Hospitality: Mike Kuenne - S10E4
This week, I was joined by Mike Kuenne, owner and principal of Kuenne Advisory LLC. We discussed the complex reality of ... Read more
7 Nov 2022
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37mins
Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3
Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3
This week, I had a good friend on the show, Marcela Lay, SVP and Head of Client Strategy at Y Media Labs. Of all her pas... Read more
31 Oct 2022
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36mins
Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2
Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2
This week, I had the pleasure of speaking with Alex Genov, Head of Marketing Insights and Customer Research at Zappos. W... Read more
24 Oct 2022
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40mins
How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1
How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1
To kick off the Voices of CX Podcast’s season 10, we hosted Graham Brown.Graham and I took a good look at the human expe... Read more
17 Oct 2022
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50mins
Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10
Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10
This week on the Voices of CX Podcast we hosted Peter Shafer, VP of Sales and Marketing at The Prosper Group. He gets up... Read more
11 Jul 2022
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46mins
Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9
Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9
This week on the Voices of CX Podcast we hosted AJ Davis, Founder and CEO of Experiment Zone, to discuss the utility of ... Read more
27 Jun 2022
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36mins
