Annette Franz
49 Podcast Episodes
Designing a world class customer-centric culture that wins more loyal advocates with Annette Franz
Designing a world class customer-centric culture that wins more loyal advocates with Annette Franz
In this episode we spoke with Annette Franz, best selling author and Founder and CEO of CX Journey Inc. Annette shares ... Read more
2 Aug 2023
ā¢
23mins
[Greatest Hits] The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
[Greatest Hits] The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
In this Greatest Hits Episode of Getting to Aha!, Darshan Mehta is joined by Annette Franz, Founder & CEO of CX Jour... Read more
28 Jul 2023
ā¢
32mins
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AI in Action: Building a Customer-Centric Organization with Annette Franz, Founder and CEO of CX Journey
AI in Action: Building a Customer-Centric Organization with Annette Franz, Founder and CEO of CX Journey
In this episode of Practical AI: The Capacity for Good, Annette Franz, Founder and CEO of CX Journey, joins James Diel t... Read more
19 Jul 2023
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29mins
#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
Today weāre going to talk about the business value of creating a great employee experience. To help me discuss this topi... Read more
26 Apr 2023
ā¢
24mins
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The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
In this episode of Getting to Aha!, Darshan Mehta is joined by Annette Franz, Founder & CEO of CX Journey. They disc... Read more
24 Feb 2023
ā¢
32mins
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz
In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm... Read more
1 Nov 2022
ā¢
24mins
Built to Win with Annette Franz
Built to Win with Annette Franz
The CX Goalkeeper had the great opportunity to interview Annette FranzLinkedIn Headline: Coach | Keynote Speaker | Autho... Read more
15 Aug 2022
ā¢
27mins
Using your company's culture to drive customer experience with Annette Franz
Using your company's culture to drive customer experience with Annette Franz
Episode SummaryWe're in business because of and for our customers. And that's why an exceptional customer experience sho... Read more
21 Jul 2022
ā¢
44mins
Ep. 7 Talking CX with Annette Franz
Ep. 7 Talking CX with Annette Franz
Annette is a giant in the Customer Experience space. She's the author of 2 books, Built to Win and Customer Understandin... Read more
13 Jul 2022
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24mins
How to Become Customer-Centric vs. Customer-Focused w/ Annette Franz
How to Become Customer-Centric vs. Customer-Focused w/ Annette Franz
The terms ācustomer-focusedā and ācustomer-centricā are often used interchangeably, but there are distinct differences f... Read more
16 May 2022
ā¢
51mins
