Susan Ostojska's guest appearances

Susan Ostojska

Churn It Up: Customer Success Podcast

Sales Leaders Talks

Amaan Nathoo

Mark Roberge

Todd Hockenberry

Jill Konrath

Dan Tyre

Jen Spencer

Irit Eizips

Lisa Starita

Ola Puchta

Ingmar Zahorsky

Srajan Bhagat

Kimberley Porter

Christian Nussbaumer

Rachel Jennings

Linda Schwaber-Cohen

OwlTail

Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?

#SLT007 | Susan Ostojska | How to increase client LTV with a proper onboarding?

This week, Aly talks with Ola Puchta and Susan Ostojska, part of the CS team at Growbots.They explain the development of their new onboarding process and give some pointers on how to think about what the customer needs from it. They also talk about scaling, prioritization, and how they spend their time.Key Takeaways - How not having a free trial helps Growbots. - Why a high-touch onboarding process can’t scale. - How automated messages help the onboarding process. - The importance of data when it comes to CS. - Why onboarding communications should just get to the point.Who Should Listen?This episode is perfect for CS teams who are in the process of building or just want to improve their onboarding.Resources - Find Aly on Twitter: https://twitter.com/AlyMahan - Ola on Twitter: https://twitter.com/puchtaola - Susan on Twitter: https://twitter.com/zuzannaostojska - The Receptive Launchpad: https://help.receptive.io/hc/en-us/articles/115000726211 - Groove HQ Blog: https://www.groovehq.com/blog - Zuora Podcast: https://www.zuora.com/guides/launching-subscribed-podcast/

This week, Aly talks with Ola Puchta and Susan Ostojska, part of the CS team at Growbots. They explain the development of their new onboarding process and give some pointers on how to think about what the customer needs from it. They also talk about scaling, prioritization, and how they spend their time. Key Takeaways - How not having a free trial helps Growbots. - Why a high-touch onboarding process can’t scale. - How automated messages help the onboarding process. - The importance of data when it comes to CS. - Why onboarding communications should just get to the point. Who Should Listen? This episode is perfect for CS teams who are in the process of building or just want to improve their onboarding. Resources - Find Aly on Twitter: <a href="https://twitter.com/AlyMahan" rel="nofollow" target="_blank">https://twitter.com/AlyMahan</a> - Ola on Twitter: <a href="https://twitter.com/puchtaola" rel="nofollow" target="_blank">https://twitter.com/puchtaola</a> - Susan on Twitter: <a href="https://twitter.com/zuzannaostojska" rel="nofollow" target="_blank">https://twitter.com/zuzannaostojska</a> - The Receptive Launchpad: <a href="https://help.receptive.io/hc/en-us/articles/115000726211" rel="nofollow" target="_blank">https://help.receptive.io/hc/en-us/articles/115000726211</a> - Groove HQ Blog: <a href="https://www.groovehq.com/blog" rel="nofollow" target="_blank">https://www.groovehq.com/blog</a> - Zuora Podcast: <a href="https://www.zuora.com/guides/launching-subscribed-podcast/" rel="nofollow" target="_blank">https://www.zuora.com/guides/launching-subscribed-podcast/</a>

#5: Customer Onboarding with Ola Puchta and Susan Ostojska, Growbots