Ingmar Zahorsky's guest appearances

Ingmar Zahorsky

The Customer Success Channel

Churn It Up: Customer Success Podcast

Amaan Nathoo

Jeff Gardner

Steve Lucas

David Jackson

Bill Cushard

Emily Garza

Pat Phelan

Paul Henderson

Andrew Marks

Irit Eizips

Lisa Starita

Ola Puchta

Susan Ostojska

Srajan Bhagat

Kimberley Porter

OwlTail

Ingmar Zahorsky, the Director of Customer Success at ChartMogul, discusses some of the challenges to scaling a customer success team, and a startup in general, as well as what he looks for when hiring a new person onto his team. We also touch on some of the ways and types of data that ChartMogul uses to influence their Customer Success strategy.

Ingmar Zahorsky, the Director of Customer Success at ChartMogul, discusses some of the challenges to scaling a customer success team, and a startup in general, as well as what he looks for when hiring a new person onto his team. We also touch on some of the ways and types of data that ChartMogul uses to influence their Customer Success strategy.

Ingmar Zahorsky, Director of CS at ChartMogul - Scaling a Customer Success Team, and more

This week, Aly talks with Ingmar Zahorsky, Director of Customer Success at ChartMogul.He sheds some light on the metrics he uses to determine the success of his CS program and ensures his team are doing their job. He also explains how he prioritizes tasks, utilizes a CS vision, and the importance of self-service help docs.Key Takeaways - They key metrics you should use to measure the success of your CS program. - Why having a overarching vision will help your CS team. - How to prioritize tasks and make sure you remain productive. - One of the best ways to review help documentation to ensure it’s as clear as possible. - How framing communication with customers can improve your relationship with them.Who Should Listen? - This episode is perfect for CSMs who want to measure the success of their work and determine the value they bring to their organization.Resources - Find Ingmar on Twitter here: https://twitter.com/izahorsky - Typeform Blog: https://www.typeform.com/blog/

This week, Aly talks with Ingmar Zahorsky, Director of Customer Success at ChartMogul. He sheds some light on the metrics he uses to determine the success of his CS program and ensures his team are doing their job. He also explains how he prioritizes tasks, utilizes a CS vision, and the importance of self-service help docs. Key Takeaways - They key metrics you should use to measure the success of your CS program. - Why having a overarching vision will help your CS team. - How to prioritize tasks and make sure you remain productive. - One of the best ways to review help documentation to ensure it’s as clear as possible. - How framing communication with customers can improve your relationship with them. Who Should Listen? - This episode is perfect for CSMs who want to measure the success of their work and determine the value they bring to their organization. Resources - Find Ingmar on Twitter here: <a href="https://twitter.com/izahorsky" rel="nofollow" target="_blank">https://twitter.com/izahorsky</a> - Typeform Blog: <a href="https://www.typeform.com/blog/" rel="nofollow" target="_blank">https://www.typeform.com/blog/</a>

#4: Customer Success Metrics with Ingmar Zahorsky, ChartMogul