Christian Nussbaumer's guest appearances

Christian Nussbaumer

Churn It Up: Customer Success Podcast

Amaan Nathoo

Irit Eizips

Lisa Starita

Ola Puchta

Susan Ostojska

Ingmar Zahorsky

Srajan Bhagat

Kimberley Porter

Rachel Jennings

Linda Schwaber-Cohen

OwlTail

This week, Aly talks with Christian Nussbaumer, Customer Success Manager at Hotjar about how he approaches his massive workload of 200,000 customers, including advice on focus and prioritizing tasks, and how CSM’s should also be salespeople.Who Should Listen?This episode is perfect for CSM’s who are struggling to scale or need help with upselling services to their customers.Key Takeaways - The risk of mixing support and success. - The Pomodoro Technique. - How CSM’s can help upsell. - How to deal with large volumes of customers. - The best way to handle customer feedback.Resources - Christian’s LinkedIn: https://www.linkedin.com/in/nussbi - Christian’s Twitter: https://twitter.com/nussbi - The Pomodoro Technique: https://en.wikipedia.org/wiki/Pomodoro_Technique - aText: https://www.trankynam.com/atext/

This week, Aly talks with Christian Nussbaumer, Customer Success Manager at Hotjar about how he approaches his massive workload of 200,000 customers, including advice on focus and prioritizing tasks, and how CSM’s should also be salespeople. Who Should Listen? This episode is perfect for CSM’s who are struggling to scale or need help with upselling services to their customers. Key Takeaways - The risk of mixing support and success. - The Pomodoro Technique. - How CSM’s can help upsell. - How to deal with large volumes of customers. - The best way to handle customer feedback. Resources - Christian’s LinkedIn: <a href="https://www.linkedin.com/in/nussbi" rel="nofollow" target="_blank">https://www.linkedin.com/in/nussbi</a> - Christian’s Twitter: <a href="https://twitter.com/nussbi" rel="nofollow" target="_blank">https://twitter.com/nussbi</a> - The Pomodoro Technique: <a href="https://en.wikipedia.org/wiki/Pomodoro_Technique" rel="nofollow" target="_blank">https://en.wikipedia.org/wiki/Pomodoro_Technique</a> - aText: <a href="https://www.trankynam.com/atext/" rel="nofollow" target="_blank">https://www.trankynam.com/atext/</a>

#2: How Hotjar manages Customer Success with Christian Nussbaumer