Martin Hill-Wilson's guest appearances

Martin Hill-Wilson

Punk CX with Adrian Swinscoe

CX Files

Get Out of Wrap - Contact Centre Chat 

Morris Pentel

Annette Franz

Sarah Metcalfe

Steve Morrell

Emotive CX

Alexandra Fus

Jimmy Hosang

Jo Causon

John Devlin

James Dodkins

Tim Pickard

Marianne Rutz

Shep Hyken

Damian Thompson

John Jantsch

OwlTail

If you've attended an event in our industry I bet Martin was one of the speakers.  A seminal figure and thought leader in our industry. I was lucky enough to sit with Martin and talk about Emotive CX and a range of other topics including the future of our industry. A person who needs no introduction this is a must listen episode if you are interested in the contact centre industry.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

If you've attended an event in our industry I bet Martin was one of the speakers.  A seminal figure and thought leader in our industry. I was lucky enough to sit with Martin and talk about Emotive CX and a range of other topics including the future of our industry. A person who needs no introduction this is a must listen episode if you are interested in the contact centre industry.--- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/get-out-of-wrap/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/get-out-of-wrap/message</a>

#38 Martin Hill-Wilson on Emotive CX and a range of other topics.

Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX leaders for decades now and his company Brainfood Consulting is presently focused on emotive CX for customer interactions. In this episode of CX Files Martin focuses on emotive CX and how we can avoid losing the human touch when planning customer interactions that use some automation. https://www.linkedin.com/in/customermanagement/https://www.brainfoodextra.com/

Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX leaders for decades now and his company Brainfood Consulting is presently focused on emotive CX for customer interactions. In this episode of CX Files Martin focuses on emotive CX and how we can avoid losing the human touch when planning customer interactions that use some automation. <a href="https://www.linkedin.com/in/customermanagement/" rel="nofollow" target="_blank">https://www.linkedin.com/in/customermanagement/</a><a href="https://www.brainfoodextra.com/" rel="nofollow" target="_blank">https://www.brainfoodextra.com/</a>

Martin Hill-Wilson - Emotive CX

Carolyn Blunt

Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to join me to talk about their new book: Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. This interview follows on from my recent interview: Marketing Requires Not Just New Tools and Skills But New Attitudes – Interview with Dee Blick – and is number seventy five in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to join me to talk about their new book: <a href="http://www.amazon.co.uk/Delivering-Effective-Social-Customer-Service/dp/1118662679/" rel="nofollow" target="_blank">Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation</a>. This interview follows on from my recent interview: <a href="http://www.adrianswinscoe.com/blog/marketing-requires-not-just-new-tools-and-skills-but-new-attitides-interview-with-dee-blick/" rel="nofollow" target="_blank">Marketing Requires Not Just New Tools and Skills But New Attitudes – Interview with Dee Blick</a> – and is number seventy five in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson