Steve Morrell's guest appearances

Steve Morrell

Punk CX with Adrian Swinscoe

CX Files

Morris Pentel

Annette Franz

Shep Hyken

Martin Hill-Wilson

Sarah Metcalfe

Jo Causon

James Dodkins

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

Paul Greenberg

Damian Thompson

OwlTail

Today’s interview is with Steve Morrell who is the Managing Director of ContactBabel, a provider of high-quality research and analysis to the UK &amp; US contact centre industries. Steve joins me today to talk about gathering feedback, what CX metrics senior management consider the most important, the role of automation in CX and generational differences around CX amongst other things.

Today’s interview is with Steve Morrell who is the Managing Director of <a href="http://www.contactbabel.com" rel="nofollow" target="_blank">ContactBabel</a>, a provider of high-quality research and analysis to the UK &amp; US contact centre industries. Steve joins me today to talk about gathering feedback, what CX metrics senior management consider the most important, the role of automation in CX and generational differences around CX amongst other things.

Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice - Interview with Steve Morrell of Contact Babel

Steve Morrell is the Managing Director of ContactBabel. ContactBabel is an industry analyst firm, which studies the global contact centre and customer engagement industries. They recently published the 18th annual edition of their contact centre decision makers guide, which analyses the customer service industry with feedback from over 200 companies. In the podcast Steve talks about this research, customer demographics, and compares CX in the UK and USA. http://www.contactbabel.com/ https://www.linkedin.com/in/steve-morrell-680b921/  https://www.linkedin.com/pulse/2018-19-uk-contact-centre-decision-makers-guide-now-steve-morrell/

Steve Morrell is the Managing Director of ContactBabel. ContactBabel is an industry analyst firm, which studies the global contact centre and customer engagement industries. They recently published the 18th annual edition of their contact centre decision makers guide, which analyses the customer service industry with feedback from over 200 companies. In the podcast Steve talks about this research, customer demographics, and compares CX in the UK and USA. <a href="http://www.contactbabel.com/" rel="nofollow" target="_blank">http://www.contactbabel.com/</a> <a href="https://www.linkedin.com/in/steve-morrell-680b921/" rel="nofollow" target="_blank">https://www.linkedin.com/in/steve-morrell-680b921/</a> <a href="https://www.linkedin.com/pulse/2018-19-uk-contact-centre-decision-makers-guide-now-steve-morrell/" rel="nofollow" target="_blank"> https://www.linkedin.com/pulse/2018-19-uk-contact-centre-decision-makers-guide-now-steve-morrell/</a>

Steve Morrell - ContactBabel