Jo Causon
6 Podcast Episodes
Episode 6 - Jo Causon, CEO, The Institue of Customer Service
Episode 6 - Jo Causon, CEO, The Institue of Customer Service
The Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, t... Read more
19 Jan 2023
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15mins
Jo Causon - ICS - Building Back With Better CX
Jo Causon - ICS - Building Back With Better CX
Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs indepen... Read more
23 Sep 2021
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12mins
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Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’
Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’
This week of 15th February, we are delighted to welcome Jo Causon, CEO of The Institute of Customer Service, along with ... Read more
17 Feb 2021
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32mins
Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service
Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service
Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk abo... Read more
31 Jul 2020
•
44mins
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Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
It's been a wee while since I've published an interview here on the blog. So, following on from the interview, Creating ... Read more
18 Dec 2019
•
28mins
Track Record Jo Causon
Track Record Jo Causon
Jo Causon is Chief Executive at the Institute of Customer Service. Her background is in the financial services sector, h... Read more
17 Jul 2017
•
57mins
