Jake Butterbaugh's guest appearances

Jake Butterbaugh

Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy

The Inflow Experience Podcast

Thomas John

Melissa Gonzalez

Patrick Watson

Vikas Bhambri

Rowan Trollope

Shep Hyken

Erin Wilson

Kevin Sheehan

Kevin Thomsen

John Bourne

Peter Jacobsen

Kerry Bodine

Anand Chandrasekaran

Jonathan Rosenberg

Mark Jordan

OwlTail

In December, Zoom had 10 million daily meeting participants.  In March, when they launched their Master Agent program?   300 million.  In 3 months, they ended up with 30 times the participants and became a household name overnight. Even your grandparents know how to use Zoom.  How many cloud-based video communication platforms can you say that your grandparents understand, or even know exists?  On the most recent episode of That’s Genius!, we hear from Kevin Thomsen, Head of Master Agents at Zoom, and  Jake Butterbaugh, VP Global Channel Sales, Five9, about:    Zoom’s Master Agent program What the future holds for video conferencing  Why the pandemic is going to catapult the true remote workforce to the top of the pile.    Listen to this and all our other That’s Genius! episodes with  Apple Podcasts,  Spotify, or our website.

In December, Zoom had 10 million daily meeting participants.  In March, when they launched their Master Agent program?  300 million.  In 3 months, they ended up with 30 times the participants and became a household name overnight. Even your grandparents know how to use Zoom.  How many cloud-based video communication platforms can you say that your grandparents understand, or even know exists?  On the most recent episode of That’s Genius!, we hear from <a href="https://www.linkedin.com/in/kevin-thomsen/" rel="nofollow" target="_blank">Kevin Thomsen</a>, Head of Master Agents at <a href="https://zoom.us/" rel="nofollow" target="_blank">Zoom</a>, and <a href="https://www.linkedin.com/in/jake-butterbaugh-68963b40/" rel="nofollow" target="_blank"> Jake Butterbaugh</a>, VP Global Channel Sales, <a href="https://www.five9.com/" rel="nofollow" target="_blank">Five9</a>, about: <ul> <li>Zoom’s Master Agent program</li> <li>What the future holds for video conferencing </li> <li>Why the pandemic is going to catapult the true remote workforce to the top of the pile. </li> </ul> Listen to this and all our other That’s Genius! episodes with <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" rel="nofollow" target="_blank"> Apple Podcasts</a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7?si=Ifj5AqKhRm-FPHIQUrQqsQ" rel="nofollow" target="_blank"> Spotify</a>, or our <a href="https://www.five9.com/thatsgenius" rel="nofollow" target="_blank">website</a>.

43. Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

Ready to up your customer service game?   Want to deliver a maniacal customer focus? Ask yourself these questions:   1) How can this customer get the most out of our solution? 2) What is this customer telling me they need? 3) How can my customer maximize our partnership?    Jake Butterbaugh, VP - Global Channel Sales at Five9, joined us on this episode to help answer these questions and more.   We also talked about:  What a maniacal customer focus looks like The partner ecosystem The #1 thing customers really want Channel business as a global business The last decade in omnichannel   Never miss an episode and subscribe to our podcast on  Apple Podcasts,  Spotify, or our website.

Ready to up your customer service game? Want to deliver a maniacal customer focus? Ask yourself these questions: 1) How can this customer get the most out of our solution? 2) What is this customer telling me they need? 3) How can my customer maximize our partnership? <a href="https://www.linkedin.com/in/jake-butterbaugh-68963b40/" rel="nofollow" target="_blank"> Jake Butterbaugh</a>, VP - Global Channel Sales at <a href="https://www.five9.com/" rel="nofollow" target="_blank">Five9</a>, joined us on this episode to help answer these questions and more. We also talked about: <ul> <li>What a maniacal customer focus looks like</li> <li>The partner ecosystem</li> <li>The #1 thing customers really want</li> <li>Channel business as a global business</li> <li>The last decade in omnichannel</li> </ul> Never miss an episode and subscribe to our podcast on <a href="https://podcasts.apple.com/us/podcast/thats-genius/id1462852442" rel="nofollow" target="_blank"> Apple Podcasts</a>, <a href="https://open.spotify.com/show/5tjIendtHoSXg6oOClALT7" rel="nofollow" target="_blank"> Spotify</a>, or <a href="https://www.five9.com/thatsgenius" rel="nofollow" target="_blank">our website</a>.

36. Developing a Maniacal Customer Focus w/ Jake Butterbaugh