Antony Brydon
5 Podcast Episodes
Will AI Kill the Customer Support Agent? Featuring Antony Brydon
Will AI Kill the Customer Support Agent? Featuring Antony Brydon
Shep Hyken interviews Antony Brydon. They discuss the role of automation in customer service, and how companies can best... Read more
19 Nov 2019
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30mins
How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly
How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly
How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon, CEO ... Read more
3 Nov 2019
•
37mins
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393: Antony Brydon, AI Customer Service
393: Antony Brydon, AI Customer Service
Artificial intelligence (AI) is a big part of our world today, and it’s affecting customer experience as well. That’s wh... Read more
29 Oct 2019
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25mins
When Machines Do Our Jobs | Directly CEO Antony Brydon
When Machines Do Our Jobs | Directly CEO Antony Brydon
Imagining a future of ubiquitous automation, mass job disruption, and an economic model that rewards humans for helping ... Read more
6 May 2019
•
13mins
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Antony Brydon, Co-Founder and CEO of Directly
Antony Brydon, Co-Founder and CEO of Directly
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our series this week, entitled “A CEO’s Perspective... Read more
1 Nov 2018
•
16mins
