Dan Burkland
4 Podcast Episodes
Integrating Sales and Customer Success for a Better Customer Experience with Dan Burkland, #180
Integrating Sales and Customer Success for a Better Customer Experience with Dan Burkland, #180
Sales and Customer Success are essential to the growth and expansion of any organization. So, how you think about them a... Read more
24 Jun 2021
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54mins
41. Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland
41. Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland
How do you transition more than 100,000 contact center agents to a work from home setup? And do it without sacrificing t... Read more
21 Apr 2020
•
17mins
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4. How AI Will Provide the Ultimate Contact Center Experience w/ John Bourne and Dan Burkland
4. How AI Will Provide the Ultimate Contact Center Experience w/ John Bourne and Dan Burkland
With the advent of AI, contact center agents will no longer be left to fish around knowledge bases or external data sour... Read more
4 Jun 2019
•
24mins
Ep.69: Dan Burkland & Terry Lang
Ep.69: Dan Burkland & Terry Lang
Recorded at CCW Vegas 2018, this week's double-episode offers a deep dive into modern contact center trends. We begin wi... Read more
9 Aug 2018
•
29mins
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