Terry Lang's guest appearances

Terry Lang

Jack's Kartel Podcast

CCW Digital: A Customer Service Online Platform

TalkErie.com - The Joel Natalie Show - Erie Pennsylvania Daily Podcast

Brian Johnson

Harley Davidson

Ben Franklin

Jessica Lewis

Jerry Clark

Nick Taylor

Dave Hopkins

Doug Smith

Jim Martin

Ryan Hoover

Rick Smith

Brian Kelly

John Oliver

Renee Swope

Mike Campbell

OwlTail

On the Monday edition of the Joel Natalie Show, we welcomed the leadership of the Erie Rise Leadership Academy charter school to our microphones to tell their story. For many months now, the school has navigating the process initiated when the Erie School Board voted to not renew Erie Rise's charter. Our guest was Terry Lang, the CEO of Erie Rise.

<p>On the Monday edition of the Joel Natalie Show, we welcomed the leadership of the Erie Rise Leadership Academy charter school to our microphones to tell their story. For many months now, the school has navigating the process initiated when the Erie School Board voted to not renew Erie Rise's charter. Our guest was Terry Lang, the CEO of Erie Rise.</p>

Erie Rise Charter School: Terry Lang - Sept. 9, 2019

Dan Burkland

Recorded at CCW Vegas 2018, this week's double-episode offers a deep dive into modern contact center trends. We begin with Dan Burkland of Five9.  As the host of the CCW Excellence Awards, Burkland is the perfect person to answer burning customer management questions.  What are some commonalities among "excellent" contact centers? How are leading organizations handling the digital transformation? We then welcome Terry Lang, Vice President of Comerica Bank's Retail Customer Contact Center. Lang explores the intersection between technology and humanity. How can a "human" approach to technology empower agents to engage customers?

<p>Recorded at CCW Vegas 2018, this week's double-episode offers a deep dive into modern contact center trends. We begin with Dan Burkland of Five9.  As the host of the CCW Excellence Awards, Burkland is the perfect person to answer burning customer management questions.  What are some commonalities among "excellent" contact centers? How are leading organizations handling the digital transformation? We then welcome Terry Lang, Vice President of Comerica Bank's Retail Customer Contact Center. Lang explores the intersection between technology and humanity. How can a "human" approach to technology empower agents to engage customers?</p>

Ep.69: Dan Burkland & Terry Lang