Ranked #1
Ep 29 | Jennifer Chiang, Prithwi Dasgupta – CS Ops: What Changes after Series A Funding
Ep 29 | Jennifer Chiang, Prithwi Dasgupta – CS Ops: What Changes after Series A Funding
Post-Series A is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for tr... Read more
14 Jul 2022
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1min
Ranked #2
Ep 28 | Jennifer Chiang, Prithwi Dasgupta – Can Your Business Have More than One ICP (Ideal Customer Profile)?
Ep 28 | Jennifer Chiang, Prithwi Dasgupta – Can Your Business Have More than One ICP (Ideal Customer Profile)?
Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit... Read more
12 Jul 2022
•
1min
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Ranked #3
Ep 27 | Jennifer Chiang, Prithwi Dasgupta – How Do You Define a Startup?
Ep 27 | Jennifer Chiang, Prithwi Dasgupta – How Do You Define a Startup?
There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (inc... Read more
5 Jul 2022
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1min
Ranked #4
Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success
Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success
AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becomin... Read more
3 Mar 2022
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1min
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Ranked #5
Ep 25 | Sue Nabeth Moore, Prithwi Dasgupta – Customer Success: From “Churn Buster” to “Earn Booster”
Ep 25 | Sue Nabeth Moore, Prithwi Dasgupta – Customer Success: From “Churn Buster” to “Earn Booster”
Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” st... Read more
14 Feb 2022
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1min
Ranked #6
Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?
Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?
Corona made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right f... Read more
3 Feb 2022
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2mins
Ranked #7
Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business
Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business
For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales goin... Read more
18 Nov 2021
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1min
Ranked #8
Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption
Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption
Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution ... Read more
27 Sep 2021
•
1min
Ranked #9
Ep 21 | Prithwi Dasgupta, Jason C. Whitehead – Change Management in the World of SaaS
Ep 21 | Prithwi Dasgupta, Jason C. Whitehead – Change Management in the World of SaaS
The best part of the SaaS is, upgrades can be released frequently with ease & across the customer base, but the chal... Read more
22 Sep 2021
•
1min
Ranked #10
Ep 20 | Prithwi Dasgupta, Irit Eizips – Augmented Intelligence for Mitigating Customer Churn
Ep 20 | Prithwi Dasgupta, Irit Eizips – Augmented Intelligence for Mitigating Customer Churn
Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learnin... Read more
13 Sep 2021
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1min
