Andreas Knoefel

8 Podcast Episodes

Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes

Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes

[Kaffeine & Karrots Conversation] To deliver consistent and repeatable success, your Customer Success team needs an ... Read more

17 Mar 2021

24mins

Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!

Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!

[Micro Podcast] Customer Success is less like a Swiss army knife and more like an orchestra. The CSM draws all the other... Read more

17 Mar 2021

2mins

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Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!

Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!

Among the many other Customer Success metrics, it is important to also showcase financial value.

25 Feb 2021

2mins

Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories

Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories

Drive engagement by showcasing success stories and case studies of your customers!

25 Feb 2021

1min

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Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making

Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making

Don't get flooded with alerts and slip into a reactive mode... Use insights to make your decisions.

25 Feb 2021

Interview with Andreas Knoefel

Interview with Andreas Knoefel

Listen to the User Adoption Podcast interview with Andreas Knoefel For more information, visit useradoptionpodcast.co... Read more

3 Aug 2020

7mins

How to measure Customer Success Performance Index™ | SparrowCast with Andreas Knoefel

How to measure Customer Success Performance Index™ | SparrowCast with Andreas Knoefel

Andreas Knoefel, Management Consultant and Inventor of the Customer Success Performance Index™, speaks at SparrowCast on... Read more

10 Jan 2020

7mins

Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI

Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI

Andreas, a seasoned customer success leader, fellow consultant and partner in the development of the Customer Success Pe... Read more

17 May 2019

30mins

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