S204 - Setting up Customer Success Function within your Organization
S204 - Setting up Customer Success Function within your Organization
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperati... Read more
30 Aug 2021
•
53mins
S203 - Hiring and Growing the CS Team
S203 - Hiring and Growing the CS Team
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am spea... Read more
24 Jun 2021
•
29mins
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The Customer Success Podcast
S202 - Wearing Multiple Hats as a CSM
S202 - Wearing Multiple Hats as a CSM
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In ... Read more
11 May 2021
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23mins
S201 - How to Accelerate Customer Relationships with Ronni Gaun
S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. Wit... Read more
6 Apr 2021
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22mins
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Episode 30: OKRs for Customer Success Managers
Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages.... Read more
30 Nov 2020
•
5mins
Episode 29: How much do CSMs earn
Episode 29: How much do CSMs earn
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fo... Read more
17 Nov 2020
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5mins
Episode 28: Let's talk about QBRs
Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In t... Read more
9 Nov 2020
•
4mins
Episode 27: A Typical Day in Life of a CSM
Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the ... Read more
3 Nov 2020
•
4mins
Episode 26: My Journey into Customer Success
Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!
19 Oct 2020
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4mins
Episode 25: CSM Interview Prep - Managing Internal Communication
Episode 25: CSM Interview Prep - Managing Internal Communication
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and e... Read more
12 Oct 2020
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5mins
