Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.  More Read: https://customersuccessbox.com/how-to-start-a-customer-success-department/

Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows. More Read: <a href="https://customersuccessbox.com/how-to-start-a-customer-success-department/" rel="noopener noreferrer nofollow" target="_blank">https://customersuccessbox.com/how-to-start-a-customer-success-department/</a>

S204 - Setting up Customer Success Function within your Organization

Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.

Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.

S203 - Hiring and Growing the CS Team

Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.

Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.

S202 - Wearing Multiple Hats as a CSM

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.

S201 - How to Accelerate Customer Relationships with Ronni Gaun

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.

Episode 30: OKRs for Customer Success Managers

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career. In this episode, I would be answering 4 key questions:  How does a career in Customer Success look like? What's the career path? CS learning opportunities? How much can you earn?  Anonymous Salary Survey:  https://incustomersuccess.com/salary-benchmarks/

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career. In this episode, I would be answering 4 key questions: <ul> <li>How does a career in Customer Success look like?</li> <li>What's the career path?</li> <li>CS learning opportunities?</li> <li>How much can you earn?</li> </ul> Anonymous Salary Survey: <a href="https://incustomersuccess.com/salary-benchmarks/" rel="nofollow" target="_blank">https://incustomersuccess.com/salary-benchmarks/</a>

Episode 29: How much do CSMs earn

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.

Episode 28: Let's talk about QBRs

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.

Episode 27: A Typical Day in Life of a CSM

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Episode 26: My Journey into Customer Success

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.

Episode 25: CSM Interview Prep - Managing Internal Communication

When I started my career in Customer Success, I used to get hundreds of questions around my role.The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitifyMusic by LiQWYD. Licensed under Creative Commons.

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.

Episode 24: CSM Interview Prep - CSAT vs. NPS

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an impact on the interviewer with your answer!

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an impact on the interviewer with your answer!

Episode 23: CSM Interview Prep - Answering Previous Time based Questions

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!

Episode 22: CSM Interview Prep - Answering Situation based Questions

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, "Why is Customer Success Important to you?"

In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, "Why is Customer Success Important to you?"

Episode 21: CSM Interview Prep - Why is Customer Success Important to you

With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor Podcast, I speak to Shubha Joshi who is the founder of The Image Launchpad. She specializes in Image consulting and one of the few AICI accredited Image Consultants in India. Listen to this episode to learn the tips to nail your next virtual interview. Wait! There is more to it. Shubha has agreed to provide a FREE Virtual Image consulting session worth 110USD to one of our lucky listeners. During this interview, You would hear a code. Just go to Shubha's website i.e., theimagelaunchpad.com, and put the code and your details. So, What are you waiting for? Listen to the episode now and enter into the giveaway!

With the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor Podcast, I speak to Shubha Joshi who is the founder of The Image Launchpad. She specializes in Image consulting and one of the few AICI accredited Image Consultants in India. Listen to this episode to learn the tips to nail your next virtual interview. Wait! There is more to it. Shubha has agreed to provide a FREE Virtual Image consulting session worth 110USD to one of our lucky listeners. During this interview, You would hear a code. Just go to Shubha's website i.e., <a href="http://theimagelaunchpad.com" rel="nofollow" target="_blank">theimagelaunchpad.com</a>, and put the code and your details. So, What are you waiting for? Listen to the episode now and enter into the giveaway!

Episode 20: How to Nail Virtual Interviews with Shubha Joshi

Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your next Customer Success Interview? No, I am not joking and I am not applying any mind-reading techniques here.  If you zoom out a bit and identify what hiring managers would be looking, You would be able to guess the questions. Listen to this episode and find out the Top 5 questions people ask during Customer Success Manager interviews.

Preparation always comes before Success, Even in the dictionary. What if I tell you the questions you might need to answer during your next Customer Success Interview? No, I am not joking and I am not applying any mind-reading techniques here.  If you zoom out a bit and identify what hiring managers would be looking, You would be able to guess the questions. Listen to this episode and find out the Top 5 questions people ask during Customer Success Manager interviews.

Episode 19: Top 5 questions for your next Customer Success Interview

Do you think Customer Success Managers need a specialised degree? In this episode, I discuss how your education impacts your job and what companies look for when they look out for Customer Success Managers.

Do you think Customer Success Managers need a specialised degree? In this episode, I discuss how your education impacts your job and what companies look for when they look out for Customer Success Managers.

Episode 18: Do you need a specialised degree to be a Customer Success Manager?

Love Customer Success?  Listen to this episode of The CS Mentor podcast to understand why Customer Success Managers are loved within an organization and why there is a huge demand in this profession!

Love Customer Success? Listen to this episode of The CS Mentor podcast to understand why Customer Success Managers are loved within an organization and why there is a huge demand in this profession!

Episode 17: Why Customer Success is the best role ever made!

It is often said that 'When something doesn't work the traditional way, Do something out of the box'. How do you think out of the box during job search? Well, This episode has the answer! You can literally follow the same process during the job search and I did the same a while ago. This approach helped me out in fixing interviews with the target companies and eventually landing up a job at MoEngage.

It is often said that 'When something doesn't work the traditional way, Do something out of the box'. How do you think out of the box during job search? Well, This episode has the answer! You can literally follow the same process during the job search and I did the same a while ago. This approach helped me out in fixing interviews with the target companies and eventually landing up a job at MoEngage.

Episode 16: Going out of the Box and Getting more Interviews

Okay, So you have an awesome LinkedIn profile. You are getting some profile views and probably some recruiters' messages in your inbox. But, You still long for that dream company! How can you probably get the job there? You could do all this by making the first move. Yes, By reaching out to the right people in right way, You can land interviews and probably your dream job too! In this episode of 'The CS Mentor' Podcast, I discuss the strategy that has worked for me as well as many other candidates that I have coached.

Okay, So you have an awesome LinkedIn profile. You are getting some profile views and probably some recruiters' messages in your inbox. But, You still long for that dream company! How can you probably get the job there? You could do all this by making the first move. Yes, By reaching out to the right people in right way, You can land interviews and probably your dream job too! In this episode of 'The CS Mentor' Podcast, I discuss the strategy that has worked for me as well as many other candidates that I have coached.

Episode 15: LinkedIn - How to start conversations and get interviews

When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: <a href="https://linkedin.com/in/ankitify" rel="nofollow" target="_blank">https://linkedin.com/in/ankitify</a> Music by LiQWYD. Licensed under Creative Commons.

The CS Mentor - All things Customer Success

What is this?
1 quote, 3 ideas & 1 question from a carefully curated podcast episode.
Every Monday & Wednesday.

Want a 3rd insight and episode every week? Email me at curation@owltail.com.

OwlTail

OwlTail 1-3-1

The best podcast episodes on global issues affecting everyone. Covering topics such as the #metoo movement, climate change, the impact of technology and some of the biggest global issues facing us right now. For anyone interested in learning more about the world, and some of the issues we're facing, pick an episode below and start listening! Add episodes you're interested into your queue below!