Alex Genov
14 Podcast Episodes
From the Vault: Zappos' Alex Genov on Cultivating Deeper Connections with Customers
From the Vault: Zappos' Alex Genov on Cultivating Deeper Connections with Customers
Hello and welcome back to the RETHINK Retail Podcast. On today’s episode we are revisiting a discussion from the RETHINK... Read more
9 May 2022
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31mins
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Is there a difference between innovation & invention? What can a model customer-centric brand, like Zappos, teach us... Read more
27 Mar 2022
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31mins
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#5: Alex Genov, Head of Customer Experience Research of Zappos on Research Methods, Qualitative and Quantitative Data, and Customer Insights
#5: Alex Genov, Head of Customer Experience Research of Zappos on Research Methods, Qualitative and Quantitative Data, and Customer Insights
We discuss Customer Experience Research with the Head of Customer Experience Research at Zappos - Alex Genov - in this e... Read more
11 Aug 2021
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53mins
Customer Experience with Alex Genov
Customer Experience with Alex Genov
We ask about customer experience with Alex Genov, Head of Customer Experience Research at Zappos.
23 Jun 2021
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23mins
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UX-Press - Alex Genov on viewing Customers as People
UX-Press - Alex Genov on viewing Customers as People
Alex Genov, PhD Head of Customer Research at Zappos, explains how to create innovation, we need to understand our custom... Read more
1 Dec 2020
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3mins
Customer Psychology during Covid, and how companies adapt to it with Alex Genov, PhD - #8
Customer Psychology during Covid, and how companies adapt to it with Alex Genov, PhD - #8
Filippo Lovotti (Zappos), Paul Pittman (Amazon) sit down with Alex Genov, PhD Head of Customer Research at Zappos, and d... Read more
27 Nov 2020
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34mins
Retail Rundown - Nov 23, 2020 - with Debjani Deb and Alex Genov
Retail Rundown - Nov 23, 2020 - with Debjani Deb and Alex Genov
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail t... Read more
23 Nov 2020
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33mins
#ManagingChange with Alex Genov, Head Customer Research, Zappos "Understanding Customer:The Person"
#ManagingChange with Alex Genov, Head Customer Research, Zappos "Understanding Customer:The Person"
Check out more upcoming webinars here: www.speakin.co/join-webinar Speaker: Alex Genov, Head of Customer Research, Zappo... Read more
27 Aug 2020
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32mins
EP50 - Head of Customer Research at Zappos, Alex Genov
EP50 - Head of Customer Research at Zappos, Alex Genov
Our guest is Alexander Genov. Alex holds a PhD in experimental social psychology and currently leads customer research f... Read more
4 Dec 2019
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30mins
Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos
Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos
Delivering a personalized customer experience the Zappos Way - An interview with Alex Genov, Head of Customer Research f... Read more
26 Nov 2019
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39mins
