226. Why and How Meaningful Personalization Improves CX
226. Why and How Meaningful Personalization Improves CX
According to a recent McKinsey & Company report, 71% of consumers expect personalization and 76% get frustrated when... Read more
1 Nov 2022
•
26mins
225. Aligning EX and CX with a Service Blueprint w/ Justin Zalewski
225. Aligning EX and CX with a Service Blueprint w/ Justin Zalewski
“Customers don’t care about organizational structures or silos. They care about the value they’re receiving. To customer... Read more
25 Oct 2022
•
50mins
Similar Podcasts
The CX Leader Podcast with Steve Walker | A resource for customer experience leaders
The EntreLeadership Podcast
Maxwell Leadership Podcast
Entrepreneurs on Fire
At The Table with Patrick Lencioni
Motivation with Brendon Burchard
How I Work
The Modern Manager
WorkLife with Adam Grant
Coaching for Leaders
Inside the Strategy Room
The Life Coach School Podcast
No Stupid Questions
Masters of Scale
Joel Osteen Podcast
224. How to Identify and Keep Loyal and Lucrative Customers
224. How to Identify and Keep Loyal and Lucrative Customers
Did you know that in most cases, the top 20% of a company’s customers tend to deliver the vast majority of their revenue... Read more
18 Oct 2022
•
55mins
223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell
223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell
An Executive Vice President of Sales, the owner of an apartment syndication business, the owner of co-working spaces, th... Read more
11 Oct 2022
•
57mins
Most Popular Podcasts
The Joe Rogan Experience
TED Talks Daily
The Tim Ferriss Show
The Daily
Stuff You Should Know
Oprah's SuperSoul Conversations
Armchair Expert with Dax Shepard
222. A Practical Approach to Storytelling w/ Anna Marie Pryor
222. A Practical Approach to Storytelling w/ Anna Marie Pryor
An effective story can be a creative way to communicate your brand’s identity and company’s purpose. If you think you ar... Read more
4 Oct 2022
•
47mins
221. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooij
221. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooij
Merely getting to the sale and figuring out later how to deliver what you sold does not work in a recurring revenue busi... Read more
27 Sep 2022
•
45mins
220. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
220. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Repeat business is a goal everyone should aim for. But turning it into loyalty means creating an emotional connection be... Read more
20 Sep 2022
•
43mins
219. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
219. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
What you see on video is pretty much what you get. Video gives you a sense of who the person is. At present and in the f... Read more
13 Sep 2022
•
43mins
218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD
218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD
Here are three quick ways to better assess what people are saying with their faces and emotions (aka facial coding). Pay... Read more
6 Sep 2022
•
46mins
217. An Actor’s Guide to Authentic Videos w/ Julie Hansen
217. An Actor’s Guide to Authentic Videos w/ Julie Hansen
If you’ve been on a video call lately (and hasn’t everyone?), you’ve probably noticed how disengaged, distracted, or dis... Read more
30 Aug 2022
•
41mins
