#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
Another amazing speaker explains how to find out about customers and how to make them more loyal and happy by #CustomerC... Read more
15 Jul 2021
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32mins
#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.
#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.
The institute of Customer Experience Management has a pleasure to introduce Dr Nadzeya Kalbaska, a researcher, lecturer,... Read more
8 Jul 2021
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25mins
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally.
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally.
If you want to discover more about the person, who will tell you how to improve Customer Experience based on work experi... Read more
1 Jul 2021
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27mins
#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.
#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.
Our next guest is Dr Jason Sit, a global researcher in the areas of Customer Experience, Customer Value, and Omni-channe... Read more
24 Jun 2021
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29mins
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#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation.
#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation.
Today we have a pleasure of welcoming Colin Shaw: Founder & CEO of Beyond Philosophy. Colin has been recognized by ... Read more
10 Jun 2021
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32mins
#S1E6: Prof. Felicitas Morhart: Customer experience is the biggest asset of brand's value.
#S1E6: Prof. Felicitas Morhart: Customer experience is the biggest asset of brand's value.
Prof. Felicitas Morhart is sharing with Institute of Customer Experience Management at École hôtelière de Lausanne her t... Read more
10 Jun 2021
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27mins
#S1E5: Arthur Hery: Investing in Customer Experience is going to create that extra difference which could enable a brand to succesfully strive in multiple enviroment.
#S1E5: Arthur Hery: Investing in Customer Experience is going to create that extra difference which could enable a brand to succesfully strive in multiple enviroment.
Today we had an inspiring talk with Arthur Herry, who shared with us how to connect people via digital solutions during ... Read more
3 Jun 2021
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22mins
#S1E4: Kathy van de Laar: It is important that CX provides the proof of who the company is.
#S1E4: Kathy van de Laar: It is important that CX provides the proof of who the company is.
Together with Kathy we are discussing how can we make a difference in Customer Experience. She provides various examples... Read more
27 May 2021
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29mins
#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.
#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.
Prof. Dimitrios Buhalis is sharing with our listeners his experiences gathered all around the world and referring to the... Read more
20 May 2021
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29mins
#S1E2: Adrian Swinscoe: In 5 years time we will be excited by the possibilities but frustrated at the progress we have made.
#S1E2: Adrian Swinscoe: In 5 years time we will be excited by the possibilities but frustrated at the progress we have made.
Straight from United Kingdom, Mr Adrian Swinscoe, the Customer Experience Expert, is telling us what is Customer Experie... Read more
13 May 2021
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27mins
