Bob Speil

Bob Speil: robert@spielconsulting.com

Vetting new partners and associates the right way with Bob Speil

Check out Tessina at <a href="http://www.verusdental.com" rel="nofollow" target="_blank">www.verusdental.com</a>

Weekly Insurance Tip: Why your buildups are getting bundled/denied and how to get them paid

How to get the cops to punish insurance for denying clean claims

Tessina Bullock

Insurance verification is a common activity in dental offices. Such a process allows team members to gather important information from insurance so that the team can give accurate benefit information and accurate quotes to patients based upon what their insurance covers.With many dental offices struggling to find qualified people to fill any practice need, Tessina has developed a company called www.VerusDental.com to help doctors with insurance verification needs. Tessina's offering to listeners is a grandfathered $15/hr for full insurance verification and such pricing will be locked in over the next 3 years.To learn more, email Tessina at tessinabarney@gmail.com. 

Insurance verification is a common activity in dental offices. Such a process allows team members to gather important information from insurance so that the team can give accurate benefit information and accurate quotes to patients based upon what their insurance covers.With many dental offices struggling to find qualified people to fill any practice need, Tessina has developed a company called <a href="http://www.VerusDental.com" rel="nofollow" target="_blank">www.VerusDental.com</a> to help doctors with insurance verification needs. Tessina's offering to listeners is a grandfathered $15/hr for full insurance verification and such pricing will be locked in over the next 3 years.To learn more, email Tessina at tessinabarney@gmail.com.

Weekly Tip: Insurance Verification Issues with Tessina Bullock

During this episode, Dr. Morrow shares his experience in dealing with tongue-tie by sharing a person story on how he was able to treat his daughter. Tongue-tie appears to be a common issue as medical agencies report that nearly 25% of newborns deal with tongue-tie. Russ found that by using laser techniques, not only can he treat tongue tie but do so in a way that is non-invasive compared to surgical outcomes when using traditional methods.Russ further explains the use of laser and how laser technology boosted his own practice revenue. Russ believes that acquiring a laser is one where the laser itself should be considered a major asset in the practice and a tool that is proven to improve clinical outcomes, thereby positively impacting the bottom line for a practice.To learn more about lasers or the use of laser for a number of different types of clinical procedures, visit Biolase.com.

During this episode, Dr. Morrow shares his experience in dealing with tongue-tie by sharing a person story on how he was able to treat his daughter. Tongue-tie appears to be a common issue as medical agencies report that nearly 25% of newborns deal with tongue-tie. Russ found that by using laser techniques, not only can he treat tongue tie but do so in a way that is non-invasive compared to surgical outcomes when using traditional methods.Russ further explains the use of laser and how laser technology boosted his own practice revenue. Russ believes that acquiring a laser is one where the laser itself should be considered a major asset in the practice and a tool that is proven to improve clinical outcomes, thereby positively impacting the bottom line for a practice.To learn more about lasers or the use of laser for a number of different types of clinical procedures, visit <a href="http://Biolase.com" rel="nofollow" target="_blank">Biolase.com</a>.

Treating tongue-tie and many other dental needs with a laser

Justin Coke

The Automatic Patient PodcastThe Million Dollar Membership Plan - Book

<a href="https://the-automatic-patient-podcast.simplecast.com/episodes/the-million-dollar-dental-membership-plan-justin-coke" rel="nofollow" target="_blank">The Automatic Patient Podcast</a><a href="https://boomcloudapps.info/squeeze-page1656208290187" rel="nofollow" target="_blank">The Million Dollar Membership Plan - Book</a>

The Million Dollar Dental Membership Plan - Justin Coke

Kiersten Aucoin

In this episode, Jordon &amp; Ben talk business with Kiersten Aucoin to help solve your day to day issues running a dental office.

Dental Business Management with Kiersten Aucoin - Benco

Boomcloudapps.comdentalsuccessnetwork.comVeritasdentalresources.com

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Taking Risks & Building Wings to Catch Flight

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Creating New Revenue from Existing Patients

Million Dollar Membership Plan - Book: https://boomcloudapps.info/squeeze-page1656208290187

Million Dollar Membership Plan - Book: <a href="https://boomcloudapps.info/squeeze-page1656208290187" rel="nofollow" target="_blank">https://boomcloudapps.info/squeeze-page1656208290187</a>

Recession Strategies for Practice Owners

This podcast is dedicated to helping dentist navigate through the challenges of dental insurance.

So thankful for this podcast and all that Ben and Jordan are doing for dentistry. Definitely one of my favorite podcasts.

The best.

Very informative. Will definitely share with my coworkers.

Great podcast!

The Navigating Dental Insurance Podcast

Online Scheduling with Local Med

In this episode of The Navigating Dental Insurance Podcast we talk about Insurance updates, the importance of negotiating with insurance companies, and how to go out of network with a dental membership podcast.

In this episode of The Navigating Dental Insurance Podcast we talk about Insurance updates, the importance of negotiating with insurance companies, and how to go out of network with a dental membership podcast.

134: Insurance Updates & How to Become FFS

Melissa Dunham

Melissa has spent the last 30 years working and perfecting a system to manage dental insurance within a dental office. She is the boss at her husbands dental practice in Virginia Beach running a 2.8 million dollar operation. Needless to say, she knows her stuff! During this episode Melissa shares her system on how to reduce time spent managing insurance functions and more time on patient care. She believes that data is key and the right data entered into the practice management program can save you time, a lot of time, on insurance administration. A few items she talks about include:  The power of pre-authorizations Locator codes (we'll have her on again to elaborate more on this) Techinques to better identify patient benefits according to specific employers and patient ranking within the employer Dealing with downgrades Reducing statements  We were so blown away at the knowledge Melissa has to share that we are going to invite her for a second interview in the coming weeks. Melissa is also a professional practice management coach that is one of the best in the industry on helping doctors create a system to better manage dental insurance within the office. While she is not taking new clients at this time, keep her contacts as she will be expanding soon. Email Melissa at: melissa@dunhamdental.com To contact our hosts please email help@veritasdentalresources.com

Melissa has spent the last 30 years working and perfecting a system to manage dental insurance within a dental office. She is the boss at her husbands dental practice in Virginia Beach running a 2.8 million dollar operation. Needless to say, she knows her stuff! During this episode Melissa shares her system on how to reduce time spent managing insurance functions and more time on patient care. She believes that data is key and the right data entered into the practice management program can save you time, a lot of time, on insurance administration. A few items she talks about include: <ul> <li>The power of pre-authorizations</li> <li>Locator codes (we'll have her on again to elaborate more on this)</li> <li>Techinques to better identify patient benefits according to specific employers and patient ranking within the employer</li> <li>Dealing with downgrades</li> <li>Reducing statements</li> </ul> We were so blown away at the knowledge Melissa has to share that we are going to invite her for a second interview in the coming weeks. Melissa is also a professional practice management coach that is one of the best in the industry on helping doctors create a system to better manage dental insurance within the office. While she is not taking new clients at this time, keep her contacts as she will be expanding soon. Email Melissa at: melissa@dunhamdental.com To contact our hosts please email help@veritasdentalresources.com

Episode 44: A Proven System to Reduce Time Spent on Insurance Administration with Melissa Dunham

Susan Leckowicz

Susan grew up in a dental family, where she watched her father practice for 50 years near their home in Connecticut. He shared his passion for dentistry along with his belief that a healthy mouth and confident smile could enhance one’s quality of life. Susan earned her Associates in dental hygiene as well as a Bachelor’s degree in Business Finance from Boston University. She practiced hygiene for over 15 years, while her brothers became a prosthodontist and general dentist still practicing today. For the past eight years, Susan has served as a Business Management Coach for organizations including the Productive Dentist Academy and individual dentists throughout the country. As a coach she helps doctors and teams make the necessary changes to reach personal and professional goals. She takes pride in her diagnostic skills in assessing a practice, and provides detailed feedback and direction to clients. Susan believes strongly in training team members to become a patient’s advocate, and to help patients reach case agreement by offering treatment plans that fit their schedule and budget. She works with all staff on communicating a range of options and the benefits that great dentistry can provide. Susan enjoys time with family and friends, biking, golf, yoga, and days at the beach. As she often tells her clients, never underestimate the value of a smile. During this episode Susan shares her experience in helping a few practices drop Delta dental successfully. According to Susan, it takes a lot of time to prepare your team and your patients for the transition. When you take the time to prepare, dropping Delta is not as scary as one would think. In fact, the clients she helped drop Delta are producing much more than they used to before. Those practices are on a true path of insurance independence and embracing a forgotten true fee for service practice. To contact Susan email her at susan@dentalcoaches.com, or call her at 860-657-6693. Visit her website at www.dentalcoaches.com. To contact our hosts please email help@veritasdentalresources.com.

Susan grew up in a dental family, where she watched her father practice for 50 years near their home in Connecticut. He shared his passion for dentistry along with his belief that a healthy mouth and confident smile could enhance one’s quality of life. Susan earned her Associates in dental hygiene as well as a Bachelor’s degree in Business Finance from Boston University. She practiced hygiene for over 15 years, while her brothers became a prosthodontist and general dentist still practicing today. For the past eight years, Susan has served as a Business Management Coach for organizations including the Productive Dentist Academy and individual dentists throughout the country. As a coach she helps doctors and teams make the necessary changes to reach personal and professional goals. She takes pride in her diagnostic skills in assessing a practice, and provides detailed feedback and direction to clients. Susan believes strongly in training team members to become a patient’s advocate, and to help patients reach case agreement by offering treatment plans that fit their schedule and budget. She works with all staff on communicating a range of options and the benefits that great dentistry can provide. Susan enjoys time with family and friends, biking, golf, yoga, and days at the beach. As she often tells her clients, never underestimate the value of a smile. During this episode Susan shares her experience in helping a few practices drop Delta dental successfully. According to Susan, it takes a lot of time to prepare your team and your patients for the transition. When you take the time to prepare, dropping Delta is not as scary as one would think. In fact, the clients she helped drop Delta are producing much more than they used to before. Those practices are on a true path of insurance independence and embracing a forgotten true fee for service practice. To contact Susan email her at susan@dentalcoaches.com, or call her at 860-657-6693. Visit her website at <a href="http://www.dentalcoaches.com" rel="nofollow" target="_blank">www.dentalcoaches.com</a>. To contact our hosts please email help@veritasdentalresources.com.

120: This is how you drop Delta and win with Susan Leckowicz

Lois Banta

From terrified dental patient to popular international speakerand dental consultant, Lois Banta, CEO of Banta Consulting, Inc., has been involved in dentistry for more than 30 years. With extraordinary insight into the dynamics that make a practice successful, Lois delivers her message with enthusiasm and heartfelt conviction. Lois Banta’s SCI approach (See, Commit, and Implement) has allowed her to take practices from mediocrity to excellence. Her no-nonsense approach and tenacity have earned this 5 ft. tall dynamo the apt reputation, “Ten Feet Tall &amp; Bullet Proof.” As a staff trainer and team builder, Lois has an effective way of teaching the entire dental staff how to move in the same direction, while doing their individual tasks. Her recipe for success is for practices of all sizes and her program a “must have” for dentists who are committed to reaching their potential. Lois is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 32 years of dental experience and consults and speaks nationally and internationally. She is the new owner of The Speaking Consulting Network, and a member of ADMC and AADPA. To contact Lois: Office-816/847-2055, Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029, Email: lois@bantaconsulting.com or check out her website: www.bantaconsulting.com. We love you Lois! Thank for sharing your wisdom and knowledge! To contact our hosts please email help@veritasdentalresources.com.

From terrified dental patient to popular international speakerand dental consultant, Lois Banta, CEO of Banta Consulting, Inc., has been involved in dentistry for more than 30 years. With extraordinary insight into the dynamics that make a practice successful, Lois delivers her message with enthusiasm and heartfelt conviction. Lois Banta’s SCI approach (See, Commit, and Implement) has allowed her to take practices from mediocrity to excellence. Her no-nonsense approach and tenacity have earned this 5 ft. tall dynamo the apt reputation, “Ten Feet Tall &amp; Bullet Proof.” As a staff trainer and team builder, Lois has an effective way of teaching the entire dental staff how to move in the same direction, while doing their individual tasks. Her recipe for success is for practices of all sizes and her program a “must have” for dentists who are committed to reaching their potential. Lois is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 32 years of dental experience and consults and speaks nationally and internationally. She is the new owner of The Speaking Consulting Network, and a member of ADMC and AADPA. To contact Lois: Office-816/847-2055, Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029, Email: lois@bantaconsulting.com or check out her website: <a href="http://www.bantaconsulting.com" rel="nofollow" target="_blank">www.bantaconsulting.com</a>. We love you Lois! Thank for sharing your wisdom and knowledge! To contact our hosts please email help@veritasdentalresources.com.

64: The No-Nonsense Approach to Dealing with Insurance with Lois Banta

Katherine Belt

Katherine Eitel (Eye-Tell) Belt is an international speaker, communication coach, and the CEO of LionSpeak … a company dedicated to teaching un-scripted, consistently exceptional communication skills. Today, Katherine will show us how to create a crystal-clear message and inspire our patients and team members to action every time we speak… to build a stronger practice, empowered team, and accelerate our own careers. And Katherine can definitely spot good communicators! She has evaluated over 2,000 mystery shopper calls, coached over 100 speakers, and consulted for companies such as Care Credit, Henry Schein, Patterson, and Philips Oral Healthcare. She’s a Spotlight-on-Speaking Champion and the recipient of the Linda Miles Spirit Award. An interesting fact about Katherine: She’s a transplanted Texan living in Southern California, but she is still very much a country girl at heart! She and her husband, Tom, live on seven acres where they raise pastured, free-range chickens and spend a lot of time creating innovative ways to keep a very tenacious weasel out of the chicken coop! Here to talk to us about how to bring that same level of tenacity and innovation to our own life and business, please help me welcome Mrs. Katherine Eitel Belt! Contact info: www.LionSpeak.net Katherine@LionSpeak.net 9512011973

Katherine Eitel (Eye-Tell) Belt is an international speaker, communication coach, and the CEO of LionSpeak … a company dedicated to teaching un-scripted, consistently exceptional communication skills. Today, Katherine will show us how to create a crystal-clear message and inspire our patients and team members to action every time we speak… to build a stronger practice, empowered team, and accelerate our own careers. And Katherine can definitely spot good communicators! She has evaluated over 2,000 mystery shopper calls, coached over 100 speakers, and consulted for companies such as Care Credit, Henry Schein, Patterson, and Philips Oral Healthcare. She’s a Spotlight-on-Speaking Champion and the recipient of the Linda Miles Spirit Award. An interesting fact about Katherine: She’s a transplanted Texan living in Southern California, but she is still very much a country girl at heart! She and her husband, Tom, live on seven acres where they raise pastured, free-range chickens and spend a lot of time creating innovative ways to keep a very tenacious weasel out of the chicken coop! Here to talk to us about how to bring that same level of tenacity and innovation to our own life and business, please help me welcome Mrs. Katherine Eitel Belt! Contact info: <a href="http://www.LionSpeak.net" rel="nofollow" target="_blank">www.LionSpeak.net</a> Katherine@LionSpeak.net 9512011973

how to handle challenging phone calls - insurance questions and price shoppers with Katherine Belt

Mark Costes

Dr. Mark Costes is far from a typical dentist and dental coach. During his career, he has been able to start or acquire over a dozen successful dental practices during some of the profession’s most challenging times. But Dr. Costes’s journey was not without its setbacks. In fact, he credits much of his success to the fact that he made more mistakes in his first year of private practice ownership than most dentists make in an entire career. What separated him from the masses, however, was the fact that he viewed each failure and roadblock as a learning experience and an opportunity to improve his business and life. This philosophy, as well as his decision to model the world’s most successful marketers and dentists, has led him to where he is today. Dr. Costes is founder of the Dental Success Institute, a company committed to helping dentists to achieve their full potential, while recapturing their passion for dentistry. He is also the founder of the Horizon Schools of Dental Assisting which has experienced explosive growth and has expanded to over one hundred and eighty locations throughout the United States. Dr. Costes is the International and #1 Amazon Best Selling Author of the book Pillars of Dental Success. His internet radio show, The Dentalpreneur Podcast now has listenership from over 130 countries worldwide. Mark and his wife Leslie have three sons; Bryce, Brendan, Brady and their dog Bear. They live in Prescott, AZ. Email Dr. Costes: info@truedentalsuccess.com Visit his website: www.truedentalsuccess.com Listen to his podcast here: http://truedentalsuccess.com/blog/category/podcast/ Email our hosts at help@veritasdentalresources.com

Dr. Mark Costes is far from a typical dentist and dental coach. During his career, he has been able to start or acquire over a dozen successful dental practices during some of the profession’s most challenging times. But Dr. Costes’s journey was not without its setbacks. In fact, he credits much of his success to the fact that he made more mistakes in his first year of private practice ownership than most dentists make in an entire career. What separated him from the masses, however, was the fact that he viewed each failure and roadblock as a learning experience and an opportunity to improve his business and life. This philosophy, as well as his decision to model the world’s most successful marketers and dentists, has led him to where he is today. Dr. Costes is founder of the Dental Success Institute, a company committed to helping dentists to achieve their full potential, while recapturing their passion for dentistry. He is also the founder of the Horizon Schools of Dental Assisting which has experienced explosive growth and has expanded to over one hundred and eighty locations throughout the United States. Dr. Costes is the International and #1 Amazon Best Selling Author of the book Pillars of Dental Success. His internet radio show, The Dentalpreneur Podcast now has listenership from over 130 countries worldwide. Mark and his wife Leslie have three sons; Bryce, Brendan, Brady and their dog Bear. They live in Prescott, AZ. Email Dr. Costes: info@truedentalsuccess.com Visit his website: <a href="http://www.truedentalsuccess.com" rel="nofollow" target="_blank">www.truedentalsuccess.com</a> Listen to his podcast here: <a href="http://truedentalsuccess.com/blog/category/podcast/" rel="nofollow" target="_blank">http://truedentalsuccess.com/blog/category/podcast/</a> Email our hosts at help@veritasdentalresources.com

Episode 38: The Wold of Insurance According our Mentor, Dr. Mark Costes

Ben Tuinei

3rd party payor negotiating, more specifically Dental Insurance Fee Negotiations, is still a foreign concept to dentists nationwide, and worldwide. Mr. Tuinei has spent the last 10 years improving and perfecting this relatively new effort in the Dental Business world and will be sharing a few secrets about how to effectively negotiate better fees with dental insurance companies in his lecture “3rd Party Payor Fee Negotiations”. Mr. Tuinei began his dental career in 2007 while working for a small dental corporation in Phoenix Arizona managing all insurance related functions. He was hired as the Executive Director of 3rd Party Payor Operations. During his first few months, he created systems and operating protocols and restructured a 12 person billing department that improved collections from a  low 65% to 98%.  At the same time, Mr. Tuinei learned how to effectively negotiate with 3rd party payors that gave a boost in annual insurance related revenue of nearly 1 million dollars for a team of only 10 general dentists. Mr. Tuinei’s early experience in negotiating with 3rd party payors caught the attention of other large group practices and hundreds of solo dental practitioners in Arizona, Utah, Nevada, Idaho and Colorado.  Consequently, he unintentionally discovered an under-served section of the dental industry: 3rd party payor negotiating (aka insurance fee negotiating).  Mr. Tuinei opened Optimum Dental Solutions in September 2009 to serve the needs of dentists who were actively seeking assistance in improving their insurance reimbursements. In 2015 Optimum Dental Solutions was rebranded to Veritas Dental Resources. Veritas stands for truth and is a core value you will not find while dealing with dental insurance directly. During its first 2 years in operation Optimum Dental Solutions contracted with over 400 dental practices influencing a combined $10 million in additional annual revenue increases by implementing Mr. Tuinei’s proprietary PPO optimization strategies and effective 3rd party payor negotiating.  To-date, Mr. Tuinei has worked with over 5500 dentists influencing over a billion dollars of newly negotiated revenue for his clients. Mr. Tuinei currently serves as the President of Veritas Dental Solutions. Mr. Tuinei is going on his 19th year as a professional public speaker. He currently serves as the Director of Insurance for ePractice Manager, President of Veritas Dental Resources and sits on the Board of Directors for The Dental Business School, Business Ownership Mentoring of America, and The Dental Leadership Academy. He is also the co-host and co-founder of the Navigating Dental Insurance Podcast and the Say No To PPOs listening series. Mr. Tuinei has been recognized by several state Dental Associations and various dental study clubs as “The Authority” on PPO strategies and PPO fee Negotiating.  He has been featured on the DentalPrenuer (www.trudentalsuccess.com), Thriving Dentist Podcast (www.takacslearningcenter.com, The Passionate Dentist Podcast (thepassionatedentist.com), the Dentist Money Show (www.dentistadvisors.com), The Summit Group Practice Summit (www.masterycompany.com) and several study club articles throughout the nation.  Please see his most recent article in Dental Economics, January 2016 magazine and stay tuned for his next annual article in February of 2017.

3rd party payor negotiating, more specifically Dental Insurance Fee Negotiations, is still a foreign concept to dentists nationwide, and worldwide. Mr. Tuinei has spent the last 10 years improving and perfecting this relatively new effort in the Dental Business world and will be sharing a few secrets about how to effectively negotiate better fees with dental insurance companies in his lecture “3rd Party Payor Fee Negotiations”. Mr. Tuinei began his dental career in 2007 while working for a small dental corporation in Phoenix Arizona managing all insurance related functions. He was hired as the Executive Director of 3rd Party Payor Operations. During his first few months, he created systems and operating protocols and restructured a 12 person billing department that improved collections from a low 65% to 98%. At the same time, Mr. Tuinei learned how to effectively negotiate with 3rd party payors that gave a boost in annual insurance related revenue of nearly 1 million dollars for a team of only 10 general dentists. Mr. Tuinei’s early experience in negotiating with 3rd party payors caught the attention of other large group practices and hundreds of solo dental practitioners in Arizona, Utah, Nevada, Idaho and Colorado. Consequently, he unintentionally discovered an under-served section of the dental industry: 3rd party payor negotiating (aka insurance fee negotiating). Mr. Tuinei opened Optimum Dental Solutions in September 2009 to serve the needs of dentists who were actively seeking assistance in improving their insurance reimbursements. In 2015 Optimum Dental Solutions was rebranded to Veritas Dental Resources. Veritas stands for truth and is a core value you will not find while dealing with dental insurance directly. During its first 2 years in operation Optimum Dental Solutions contracted with over 400 dental practices influencing a combined $10 million in additional annual revenue increases by implementing Mr. Tuinei’s proprietary PPO optimization strategies and effective 3rd party payor negotiating. To-date, Mr. Tuinei has worked with over 5500 dentists influencing over a billion dollars of newly negotiated revenue for his clients. Mr. Tuinei currently serves as the President of Veritas Dental Solutions. Mr. Tuinei is going on his 19th year as a professional public speaker. He currently serves as the Director of Insurance for ePractice Manager, President of Veritas Dental Resources and sits on the Board of Directors for The Dental Business School, Business Ownership Mentoring of America, and The Dental Leadership Academy. He is also the co-host and co-founder of the Navigating Dental Insurance Podcast and the Say No To PPOs listening series. Mr. Tuinei has been recognized by several state Dental Associations and various dental study clubs as “The Authority” on PPO strategies and PPO fee Negotiating. He has been featured on the DentalPrenuer (<a href="http://www.trudentalsuccess.com" rel="nofollow" target="_blank">www.trudentalsuccess.com</a>), Thriving Dentist Podcast (<a href="http://www.takacslearningcenter.com" rel="nofollow" target="_blank">www.takacslearningcenter.com</a>, The Passionate Dentist Podcast (<a href="http://thepassionatedentist.com" rel="nofollow" target="_blank">thepassionatedentist.com</a>), the Dentist Money Show (<a href="http://www.dentistadvisors.com" rel="nofollow" target="_blank">www.dentistadvisors.com</a>), The Summit Group Practice Summit (<a href="http://www.masterycompany.com" rel="nofollow" target="_blank">www.masterycompany.com</a>) and several study club articles throughout the nation. Please see his most recent article in Dental Economics, January 2016 magazine and stay tuned for his next annual article in February of 2017.

Episode 6: A Replay of the 7 Steps to Negotiating PPO Fees by Ben Tuinei

Tessina Barney

Tessina Barney is a high powered dental office manager in Salem Utah. She co-operates the Utah Chapter of the Academy of Dental Office Managers. Tessina explains her experience in policing unethical and illegal insurance practices by a particularly large national insurance carrier. In this day and age when insurance carriers tend to make up their own rules many dental practices feel hopeless and helpless. When insurance tells you to write-off hard earned money many feel lost in getting insurance carriers to comply with the same rules as you do. If you can't up-code why do insurance carriers get away with down-coding? This interview will open your eyes to new opportunities in policing unethical and illegal practices by insurance carriers. It's time more offices take action in intelligently fighting insurance carriers in battles you can win! If you wish to speak with Tessina or chat with her about potential opportunities to help police unethical practices please send an email to help@veritasdentalresources.com.

Tessina Barney is a high powered dental office manager in Salem Utah. She co-operates the Utah Chapter of the Academy of Dental Office Managers. Tessina explains her experience in policing unethical and illegal insurance practices by a particularly large national insurance carrier. In this day and age when insurance carriers tend to make up their own rules many dental practices feel hopeless and helpless. When insurance tells you to write-off hard earned money many feel lost in getting insurance carriers to comply with the same rules as you do. If you can't up-code why do insurance carriers get away with down-coding? This interview will open your eyes to new opportunities in policing unethical and illegal practices by insurance carriers. It's time more offices take action in intelligently fighting insurance carriers in battles you can win! If you wish to speak with Tessina or chat with her about potential opportunities to help police unethical practices please send an email to help@veritasdentalresources.com.

Episode 4: Policing Dental Insurance with Tessina Barney

Chris Salierno

Dr. Salierno received his B.S. from Muhlenberg College and his D.D.S. from SUNY Stony Brook School of Dental Medicine.  He completed his formal training at Stony Brook Hospital’s General Practice Residency program where he focused on implant prosthetics. While in dental school, he was the National President of the American Student Dental Association.  Today, he continues his advocacy efforts on all levels of the American Dental Association tripartite.  On the national level has served on The Council on Ethics, Bylaws and Judicial Affairs, the Council on Scientific Affairs, and the Council on Dental Accreditation and Licensure.  He also serves on the ADA New Dentist Committee representing New York State.   He is a member of the Council on Membership and the New Dentist subcommittee for the New York State Dental Association.  Locally, he serves as the Vice-President of the Suffolk County Dental Society. Dr. Salierno serves as co-editor of The Surgical-Restorative Resource, a website and e-newsletter dedicated to the team approach to complex care.  He is also the Chief Editor for Dental Economics. He has presented numerous resources for dentists including lectures, articles, podcasts, and webcasts.  He lectures internationally on clinical dentistry, practice management, and leadership development.  Selected lectures may be viewed here. During this lecture Chris gives his perspective of the insurance industry as it relates to dentistry. He talks about analyzing the cost of a procedure and how to better make decisions on PPO participation based upon your cost. He also talks about taking patients from the want to the need and how the skill of patient communication is key in any practice. To learn more about the Dental Economics Principals of Practice Management Conference in July of 2017: http://www.principlesofpracticemgmt.com/conference.html Visit Chris' blog: http://thecuriousdentist.com To contact our hosts, Ben and Jordon, email help@veritasdentalresources.com

Dr. Salierno received his B.S. from Muhlenberg College and his D.D.S. from SUNY Stony Brook School of Dental Medicine. He completed his formal training at Stony Brook Hospital’s General Practice Residency program where he focused on implant prosthetics. While in dental school, he was the National President of the American Student Dental Association. Today, he continues his advocacy efforts on all levels of the American Dental Association tripartite. On the national level has served on The Council on Ethics, Bylaws and Judicial Affairs, the Council on Scientific Affairs, and the Council on Dental Accreditation and Licensure. He also serves on the ADA New Dentist Committee representing New York State. He is a member of the Council on Membership and the New Dentist subcommittee for the New York State Dental Association. Locally, he serves as the Vice-President of the Suffolk County Dental Society. Dr. Salierno serves as co-editor of The Surgical-Restorative Resource, a website and e-newsletter dedicated to the team approach to complex care. He is also the Chief Editor for Dental Economics. He has presented numerous resources for dentists including lectures, articles, podcasts, and webcasts. He lectures internationally on clinical dentistry, practice management, and leadership development. Selected lectures may be viewed here. During this lecture Chris gives his perspective of the insurance industry as it relates to dentistry. He talks about analyzing the cost of a procedure and how to better make decisions on PPO participation based upon your cost. He also talks about taking patients from the want to the need and how the skill of patient communication is key in any practice. To learn more about the Dental Economics Principals of Practice Management Conference in July of 2017: <a href="http://www.principlesofpracticemgmt.com/conference.html" rel="nofollow" target="_blank">http://www.principlesofpracticemgmt.com/conference.html</a> Visit Chris' blog: <a href="http://thecuriousdentist.com" rel="nofollow" target="_blank">http://thecuriousdentist.com</a> To contact our hosts, Ben and Jordon, email help@veritasdentalresources.com

Episode 39: PPO or FFS, Taking Patients From Want to Need by Dr. Chris Salierno

Debbie Seidel-Bittke

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting. DENTISTRY TODAY considers her a top dental consultant for the past 16 yrs. The focus of Dental Practice Solutions is to create healthier, longer lives for your patients while supporting the practice to optimize their hygiene department. The team at Dental Practice Solutions, takes an integrative approach with your team to create an increase in your production and collections without working harder. When you continue to use the systems implemented, you will benefit from production that creates dividends year after year, for the life of your dental practice. Debbie is also a former Hygiene Program Director and clinical assistant professor for the dental hygiene program at USC in Los Angeles. Debbie is passionate about supporting dental teams to provide a profitable, patient-centered dental practice through improving systems and efficiencies in the dental hygiene department. To take advantate of Debbie’s $1000 value-add offer contact her at 949-351-8741 or at admin@dentalpracticesolutions.com. Visit her website www.dentalpracticesolutions.com for more details about Debbie. To contact the hosts please email help@veritasdentalresources.com.

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting. DENTISTRY TODAY considers her a top dental consultant for the past 16 yrs. The focus of Dental Practice Solutions is to create healthier, longer lives for your patients while supporting the practice to optimize their hygiene department. The team at Dental Practice Solutions, takes an integrative approach with your team to create an increase in your production and collections without working harder. When you continue to use the systems implemented, you will benefit from production that creates dividends year after year, for the life of your dental practice. Debbie is also a former Hygiene Program Director and clinical assistant professor for the dental hygiene program at USC in Los Angeles. Debbie is passionate about supporting dental teams to provide a profitable, patient-centered dental practice through improving systems and efficiencies in the dental hygiene department. To take advantate of Debbie’s $1000 value-add offer contact her at 949-351-8741 or at admin@dentalpracticesolutions.com. Visit her website <a href="http://www.dentalpracticesolutions.com" rel="nofollow" target="_blank">www.dentalpracticesolutions.com</a> for more details about Debbie. To contact the hosts please email help@veritasdentalresources.com.

51: Perio Coding, Supervised Neglect, and ****ing Capitation Plans with Debbie Seidel-Bittke, RDH

Melissa appeared on episode 44 and since then, we’ve been flooded with emails to have her come back on and answer a ton of questions. During this episode, Melissa covers 3 main areas:  Adequate dental insurance inquirey – Basically gathering all the right data necessary regarding the patients plan to include sub-id’s and all other pertinent patient information and benefits Simultaneous use of Fee Schedules and Blue books (softdent), payment table (dentrix), coverage book (eaglesoft). Pre-D’s save you time and money Melissa goes to answer quests questions about locator codes and coding recommendations.  To contact Melissa with questions of your own please email her at melissa@dunhamdental.com  To contact our hosts please email help@veritasdentalresources.com.

Melissa appeared on episode 44 and since then, we’ve been flooded with emails to have her come back on and answer a ton of questions. During this episode, Melissa covers 3 main areas: <ol> <li>Adequate dental insurance inquirey – Basically gathering all the right data necessary regarding the patients plan to include sub-id’s and all other pertinent patient information and benefits</li> <li>Simultaneous use of Fee Schedules and Blue books (softdent), payment table (dentrix), coverage book (eaglesoft).</li> <li>Pre-D’s save you time and money Melissa goes to answer quests questions about locator codes and coding recommendations. To contact Melissa with questions of your own please email her at melissa@dunhamdental.com</li> </ol> To contact our hosts please email help@veritasdentalresources.com.

47: Part 2 of Reducing Time Spent on Insurance Administration with Melissa Dunham

Laura Hatch

Front

Laura Hatch is the owner of www.frontofficerocks.com and serves as an office manager at a Fee For Service she co-owns with her husband in San Diego. Having built a PPO practice in her husband between 2002 and 2005 in Baltimore; then starting from scratch in San Diego with a Fee For Service practice, Laura knows a thing or two about how to handle the insurance driven mentality that is so pervasive in the dental community. Laura brings real life experience on items such as membership programs, front office training, PPO mentality, dropping PPO's, and much more office management items drawn from her own personal experience. We invite you to visit her website, www.frontofficerocks.com, and click on the "Ask Laura" link to connect with her directly. For feedback regarding this episode, or to make a suggestion about future episodes, please email our hosts Ben and Jordan at help@veritasdentalresources.com

Laura Hatch is the owner of <a href="http://www.frontofficerocks.com" rel="nofollow" target="_blank">www.frontofficerocks.com</a> and serves as an office manager at a Fee For Service she co-owns with her husband in San Diego. Having built a PPO practice in her husband between 2002 and 2005 in Baltimore; then starting from scratch in San Diego with a Fee For Service practice, Laura knows a thing or two about how to handle the insurance driven mentality that is so pervasive in the dental community. Laura brings real life experience on items such as membership programs, front office training, PPO mentality, dropping PPO's, and much more office management items drawn from her own personal experience. We invite you to visit her website, <a href="http://www.frontofficerocks.com" rel="nofollow" target="_blank">www.frontofficerocks.com</a>, and click on the "Ask Laura" link to connect with her directly. For feedback regarding this episode, or to make a suggestion about future episodes, please email our hosts Ben and Jordan at help@veritasdentalresources.com

Episode 32: The Front Office May be Your First Line of Defense - with Laura Hatch

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change the world of dentistry and constantly pushes herself to hold true to this vision. Kiera has been featured on podcasts including: Dentalprenuer podcast with Mark Costes, The Thriving Dentist with Gary Takacs, Start Your Dental Practice with Jonathan Vanhorn, Shared Practices with Richard Low, and Growing Dentist with Naren Arulrajeh. She is currently helping to sponsor the Midwestern University Glendale, AZ's College of Dental Medicine's mission trip to Tonga along with sponsoring a student to continue to grow and impact the world of dentistry. When she isn't working, she loves to travel the world. In 2017 alone she has visited 43 USA states and will visit all 50. Year-to-date she has visited 6 additional countries. She loves to meet new people, relish in new cultures, and finds joy in seeing the world through new perspectives. She's an avid runner and will always say yes to cotton candy ice cream and a day trip to the beach. Kieras Links: https://www.kierasdentalconsulting.com https://www.dentalplacementpros.com/ To contact our hosts please email them at help@veritasdentalresources.com.

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change the world of dentistry and constantly pushes herself to hold true to this vision. Kiera has been featured on podcasts including: Dentalprenuer podcast with Mark Costes, The Thriving Dentist with Gary Takacs, Start Your Dental Practice with Jonathan Vanhorn, Shared Practices with Richard Low, and Growing Dentist with Naren Arulrajeh. She is currently helping to sponsor the Midwestern University Glendale, AZ's College of Dental Medicine's mission trip to Tonga along with sponsoring a student to continue to grow and impact the world of dentistry. When she isn't working, she loves to travel the world. In 2017 alone she has visited 43 USA states and will visit all 50. Year-to-date she has visited 6 additional countries. She loves to meet new people, relish in new cultures, and finds joy in seeing the world through new perspectives. She's an avid runner and will always say yes to cotton candy ice cream and a day trip to the beach. Kieras Links: <a href="https://www.kierasdentalconsulting.com" rel="nofollow" target="_blank">https://www.kierasdentalconsulting.com</a> <a href="https://www.dentalplacementpros.com/" rel="nofollow" target="_blank">https://www.dentalplacementpros.com/</a> To contact our hosts please email them at help@veritasdentalresources.com.

56: Taking a Practice from $500K to $2 Million in 9 months by Kiera Dent

Angie Catmull

Angie has been in dentistry for 31 yrs. She is President and co-founder of UDOLLS (Utah Dental Office Leaders Learning) in 2012 to share the things she has learned over the years with more dental colleagues. She started her career as a dental assistant in 1985. She assisted for 12 yrs, and then moved to the front office. She became a lifetime member of AADOM (American Association of Dental Office Mangers) in 2009, and an AADOM ambassador in 2014. Which has given her amazing opportunities to grow and learn so many things about dentistry, business and life. She is eager to bring all of the resources available to all of us in each and every dental office. Angie has helped multiple office over the years and decided she wanted to be able to share the many things to make running an office easier with more people. She is now consulting and coaching offices full time. Her business is Wisdom Advisors. Angie lives in Spanish Fork, Utah with her husband, two children and their dog “Giz”. In this episode Angie address AR and scheduling issues that harm dental offices. She provides great tips on solving both issues. To contact Angie you can call her text her at 801-361-9222 or send her an email at a.catmull@gmail.com.

Angie has been in dentistry for 31 yrs. She is President and co-founder of UDOLLS (Utah Dental Office Leaders Learning) in 2012 to share the things she has learned over the years with more dental colleagues. She started her career as a dental assistant in 1985. She assisted for 12 yrs, and then moved to the front office. She became a lifetime member of AADOM (American Association of Dental Office Mangers) in 2009, and an AADOM ambassador in 2014. Which has given her amazing opportunities to grow and learn so many things about dentistry, business and life. She is eager to bring all of the resources available to all of us in each and every dental office. Angie has helped multiple office over the years and decided she wanted to be able to share the many things to make running an office easier with more people. She is now consulting and coaching offices full time. Her business is Wisdom Advisors. Angie lives in Spanish Fork, Utah with her husband, two children and their dog “Giz”. In this episode Angie address AR and scheduling issues that harm dental offices. She provides great tips on solving both issues. To contact Angie you can call her text her at 801-361-9222 or send her an email at a.catmull@gmail.com.

Episode 15: Accounts Receivables, Scheduling, and Insurance Factors that Hurt Us with Angie Catmull

During this Episode Tessina and Angie give insight on the efficacy of billing your UCR's to insurance. Many practices only bill their contracted PPO rates to insurance and this episode will explain why billing PPO fee is not good for the industry. Insurance carriers will look for any excuse to lower reimbursements and we collectively believe that billing PPO fee to insurance not advised. In addition to talking about the important of UCR billing, Tessina and Angie talk about key clearing house issues that may be causing unnecessary delay in claim's payments. To contact Tessina you can email her at tessinabarney@gmail.com. To contact Angie you can email her at a.catmull@gmail.com.

During this Episode Tessina and Angie give insight on the efficacy of billing your UCR's to insurance. Many practices only bill their contracted PPO rates to insurance and this episode will explain why billing PPO fee is not good for the industry. Insurance carriers will look for any excuse to lower reimbursements and we collectively believe that billing PPO fee to insurance not advised. In addition to talking about the important of UCR billing, Tessina and Angie talk about key clearing house issues that may be causing unnecessary delay in claim's payments. To contact Tessina you can email her at tessinabarney@gmail.com. To contact Angie you can email her at a.catmull@gmail.com.

Episode 19: Does Billing UCR to Insurance Matter? With Tessina Barney and Angie Catmull

Jayme Amos

Jordon &amp; Ben speak with Jayme Amos about starting dental practices up and some strategies to grow even if you have been in business for some time!

Dental Start Ups with Jayme Amos

Hilary Tien

Hi folks, this Ben Tuinei and it's my pleasure to introduce today's topic. Today, I audited a client office and found over $150,000 money they should be collecting from insurance payments! I'm amazed at how many dental offices are leaving on the table when it comes to money they rightfully deserve, but insurance doesn't pay them. This is not negotiated revenue, or negotiating PPO fees, this is money lost resulting from under-coding to not being persistent in your appeals and simply not knowing where the problems are with insurance A/R. Today we interview Hilary Tien and she explains the insurance auditing process. When performing an insurance audit here is her checklist: Date-of-service Correct provider assigned Clinical notes match the ledger Ledger matches EOB that was processed Insurance was billed Date insurance payment was received EOB was scanned EOB entered into ledger correctly Correct adjustments were made Denial noted, correct action taken Other pending claims reviewed Family ledger reviewed Statement sent Hillary goes through her process of how to perform an insurance audit and how often you should be auditing your numbers. Major corporations audit their numbers regularly. Some as often as each month and in an effort to make sure they are collecting every penny they've earned from their clients. We highly recommend performing an insurance audit of your own, or having Hilary perform an audit, to help you find and capture insurance money that is not reaching you. To ask Hilary a question email her at hilary@proveerpm.com. To contact our hosts please email help@veritasdentalresources.com.

Hi folks, this Ben Tuinei and it's my pleasure to introduce today's topic. Today, I audited a client office and found over $150,000 money they should be collecting from insurance payments! I'm amazed at how many dental offices are leaving on the table when it comes to money they rightfully deserve, but insurance doesn't pay them. This is not negotiated revenue, or negotiating PPO fees, this is money lost resulting from under-coding to not being persistent in your appeals and simply not knowing where the problems are with insurance A/R. Today we interview Hilary Tien and she explains the insurance auditing process. When performing an insurance audit here is her checklist: Date-of-service Correct provider assigned Clinical notes match the ledger Ledger matches EOB that was processed Insurance was billed Date insurance payment was received EOB was scanned EOB entered into ledger correctly Correct adjustments were made Denial noted, correct action taken Other pending claims reviewed Family ledger reviewed Statement sent Hillary goes through her process of how to perform an insurance audit and how often you should be auditing your numbers. Major corporations audit their numbers regularly. Some as often as each month and in an effort to make sure they are collecting every penny they've earned from their clients. We highly recommend performing an insurance audit of your own, or having Hilary perform an audit, to help you find and capture insurance money that is not reaching you. To ask Hilary a question email her at hilary@proveerpm.com. To contact our hosts please email help@veritasdentalresources.com.

48: The importance of internal insurance audits with Hilary Tien

The truth is, we shouldn't be ignoring these reference guides. Dental Reference Guides are available to every dentist whether you participate with insurance or not. They serve as a guide on what each insurance carriers cover, what they downgrade to, and what their policies are for certain billable procedures. In addition to good coding training, Melissa believes the Dental Reference Guides (referred to as DRG's)as a bible for coverage and should be obtained and ready by insurance coordinators every year. In addition to talking about dental reference guides, Melissa talks about the power of pre-authorizations. Many offices ignore the power of pre-authorizations because their experience in obtaining pre-auth's lead them to believe that pre-auth's will slow down treatment. The truth is, when you get insurance in the habit of sending pre-auth's, the time in getting pre-auth's back go down to 3 to 5 days. Melissa talks about the power of pre-auth's that most dental offices are unaware of. To contact Melissa with questions email her at reigndentalcontrol@protonmail.com. To contact our hosts please email help@veritasdentalresources.com.

The truth is, we shouldn't be ignoring these reference guides. Dental Reference Guides are available to every dentist whether you participate with insurance or not. They serve as a guide on what each insurance carriers cover, what they downgrade to, and what their policies are for certain billable procedures. In addition to good coding training, Melissa believes the Dental Reference Guides (referred to as DRG's)as a bible for coverage and should be obtained and ready by insurance coordinators every year. In addition to talking about dental reference guides, Melissa talks about the power of pre-authorizations. Many offices ignore the power of pre-authorizations because their experience in obtaining pre-auth's lead them to believe that pre-auth's will slow down treatment. The truth is, when you get insurance in the habit of sending pre-auth's, the time in getting pre-auth's back go down to 3 to 5 days. Melissa talks about the power of pre-auth's that most dental offices are unaware of. To contact Melissa with questions email her at reigndentalcontrol@protonmail.com. To contact our hosts please email help@veritasdentalresources.com.

103: Insurance Reference Guides and Pre-Auths we all like to ignore, with Melissa Dunham

Davey Clay

Josh Smith

You produced it... Now collect it! Take a look at your insurance aging report... Today's guests feature Davy Clay and Josh Smith of Dental ClaimSupport speaking on the importance of insurance billing in your practice. These expert dental billers and their company have a vast understanding of the dental insurance world and are here to give you tips to ensure you collect what you produce. They will hit on three simple ways to improve collections and answer questions regarding denials - whether they can be appealed, secondary claims- whether you should accept them and how to handle them. Please enjoy the show, and feel free to reach out to Josh and Davy at josh@dentalclaimsupport.com and dclay@dentalclaimsupport.com. Dentalclaimsupport.com or call them at 912-355-6100. To contact our hosts please email help@veritasdentalresources.com.

You produced it... Now collect it! Take a look at your insurance aging report... Today's guests feature Davy Clay and Josh Smith of Dental ClaimSupport speaking on the importance of insurance billing in your practice. These expert dental billers and their company have a vast understanding of the dental insurance world and are here to give you tips to ensure you collect what you produce. They will hit on three simple ways to improve collections and answer questions regarding denials - whether they can be appealed, secondary claims- whether you should accept them and how to handle them. Please enjoy the show, and feel free to reach out to Josh and Davy at josh@dentalclaimsupport.com and dclay@dentalclaimsupport.com. <a href="http://Dentalclaimsupport.com" rel="nofollow" target="_blank">Dentalclaimsupport.com</a> or call them at 912-355-6100. To contact our hosts please email help@veritasdentalresources.com.

60: Billing Insurance, then writing off more than you should with Davey Clay, and Josh Smith

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