8 Podcast Episodes
Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes
Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes
[Kaffeine & Karrots Conversation] To deliver consistent and repeatable success, your Customer Success team needs an ... Read more
17 Mar 2021
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24mins
Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!
Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!
[Micro Podcast] Customer Success is less like a Swiss army knife and more like an orchestra. The CSM draws all the other... Read more
17 Mar 2021
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2mins
Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!
Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!
Among the many other Customer Success metrics, it is important to also showcase financial value.
25 Feb 2021
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2mins
Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories
Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories
Drive engagement by showcasing success stories and case studies of your customers!
25 Feb 2021
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1min
Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making
Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making
Don't get flooded with alerts and slip into a reactive mode... Use insights to make your decisions.
25 Feb 2021
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Interview with Andreas Knoefel
Interview with Andreas Knoefel
Listen to the User Adoption Podcast interview with Andreas Knoefel For more information, visit useradoptionpodcast.co... Read more
3 Aug 2020
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7mins
How to measure Customer Success Performance Index™ | SparrowCast with Andreas Knoefel
How to measure Customer Success Performance Index™ | SparrowCast with Andreas Knoefel
Andreas Knoefel, Management Consultant and Inventor of the Customer Success Performance Index™, speaks at SparrowCast on... Read more
10 Jan 2020
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7mins
Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI
Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI
Andreas, a seasoned customer success leader, fellow consultant and partner in the development of the Customer Success Pe... Read more
17 May 2019
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30mins