Jennifer Dearman's guest appearances

Jennifer Dearman

The Customer Success Podcast

Nuffsaid: Real Strategies for Customer Success

Value Builders

Brian LaFaille

Nick Mehta

Jennifer Tejada

Evan Klein

Jake Saper

Jon Herstein

John Gleeson

Kristina Shen

Jason Noble

Matt Davis

Mike Davis

Michael Sachs

Kate Vitasek

Bill King

Emily Garza

OwlTail

Jennifer Dearman (former CCO at Pendo, VP of CS at Kronos, and Director of Customer Experience at Red Hat) highlights the five areas Customer Success leaders need to focus on in order to effectively scale their organizations. She covers: 1. Making CS a top priority at the executive level,2. Why CS leaders need to narrow the focus of CSMs,3. Considerations for segmenting customers,4. How creating a customer community can help scale your right-touch experience, and5. Why Education needs to be a close partner with CS

Jennifer Dearman (former CCO at Pendo, VP of CS at Kronos, and Director of Customer Experience at Red Hat) highlights the five areas Customer Success leaders need to focus on in order to effectively scale their organizations. She covers:  1. Making CS a top priority at the executive level, 2. Why CS leaders need to narrow the focus of CSMs, 3. Considerations for segmenting customers, 4. How creating a customer community can help scale your right-touch experience, and 5. Why Education needs to be a close partner with CS

5 Prerequisites to Scaling Customer Success

Pendo

Jennifer talks with Dave about her consulting turned customer management career trajectory and how she has spent her entire career helping customers achieve their goals through world-class experiences.  She also highlights the three things she believes are necessary when a company is thinking about building a customer success organization and the responsibility a CCO has within an organization to establish the proper customer mindset.  The Revenue Revolutionaries podcast is a MetaCX, Inc. production. You can learn more about MetaCX at www.MetaCX.com or by following on Twitter @metacx.

Jennifer talks with Dave about her consulting turned customer management career trajectory and how she has spent her entire career helping customers achieve their goals through world-class experiences.  She also highlights the three things she believes are necessary when a company is thinking about building a customer success organization and the responsibility a CCO has within an organization to establish the proper customer mindset.  The Revenue Revolutionaries podcast is a MetaCX, Inc. production. You can learn more about MetaCX at <a href="https://www.metacx.com/" rel="nofollow" target="_blank">www.MetaCX.com</a> or by following on Twitter <a href="https://twitter.com/metacx" rel="nofollow" target="_blank">@metacx.</a>

Episode 2: Jennifer Dearman, Former CCO, Pendo

In this episode, Allison Pickens(Chief Customer Officer, Gainsight)sits down with Jennifer Dearman (Vice President of Global Customer Success, Kronos Incorporated) to understand the mechanics of delivering enterprise-level customer success. Jennifer has run several global customer success teams at enterprise organizations with wild success during her career. Prior to her position at Kronos, Jennifer served as Director of Customer Experience and Engagement at RedHat, where she led the development and implementation of RedHat’s Global Customer Success organization.

Delivering Enterprise-level Customer Success with Jennifer Dearman (VP, Global CS, Kronos)