Jon Herstein

7 Podcast Episodes

LEARN with Jon Herstein, Chief Customer Officer, Box

LEARN with Jon Herstein, Chief Customer Officer, Box

“In SaaS, switching costs are much easier. And so there's a lot more worth that has to happen on the customer success si... Read more

22 May 2023

34mins

Joined by North Farmington Football Head Coach Jon Herstein

Joined by North Farmington Football Head Coach Jon Herstein

In this episode we talk to North Farmington Head Football Coach Jon Herstein joins us on the podcast to talk about his h... Read more

19 May 2020

25mins

Similar People

SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell

SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell

Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management,... Read more

2 Sep 2019

36mins

Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support, consul... Read more

9 May 2019

29mins

Most Popular

Make Customer Delight About Delivering Value with Jon Herstein of Box

Make Customer Delight About Delivering Value with Jon Herstein of Box

“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein, Chief Customer Officer at Box... Read more

25 Apr 2019

47mins

Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)

Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)

In this episode, Allison Pickens (COO, Gainsight) sits down with Jon Herstein (Chief Customer Officer, Box) to discuss h... Read more

22 Mar 2019

42mins

SaaStr 052: Building & Scaling Box's Customer Success Team with Jon Herstein, SVP Customer Success @ Box

SaaStr 052: Building & Scaling Box's Customer Success Team with Jon Herstein, SVP Customer Success @ Box

Jon Herstein is the Senior Vice President of Customer Success at Box where Jon works to ensure that all of Box's Enterpr... Read more

29 Aug 2016

25mins

“Podium: AI tools for podcasters. Generate show notes, transcripts, highlight clips, and more with AI. Try it today at https://podium.page”