Brian LaFaille
7 Podcast Episodes
The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program
The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program
Eight years ago, Brian LaFaille stepped on as Looker’s first Customer Success hire. Since then he’s seen Looker through ... Read more
3 Feb 2022
•
28mins
Brian LaFaille of Google on value mapping, value stories and the power of change management and storytelling
Brian LaFaille of Google on value mapping, value stories and the power of change management and storytelling
How do you partner with your customers to tell their value story? Brian LaFaille, Global Lead- SaaS Customer Success Pro... Read more
24 Sep 2021
•
23mins
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EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
Today on the show we have Brian LaFaille, Global Head, Customer Success Strategic Programs at Google.In this episode, we... Read more
3 Mar 2021
•
33mins
E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille)
E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille)
Brian LaFaille is the Global Head, Customer Success Strategic Programs at Looker, a business intelligence platform that ... Read more
2 Mar 2021
•
42mins
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Create Playbooks to Mitigate Risk
Create Playbooks to Mitigate Risk
Brian Lafaille, the Global Head of Customer Success - Strategic Programs at Google, offers a step-by-step process for cr... Read more
19 Nov 2020
•
3mins
Brian LaFaille | Google Cloud - Looker
Brian LaFaille | Google Cloud - Looker
How much of your customer onboarding window are you burning due to inconsistent transitions between teams?With personal ... Read more
9 Sep 2020
•
41mins
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention
Today on Churn.fm, we have Brian LaFaille, Global Head of Customer Success Strategic Programs at Looker, and advisor at ... Read more
16 Oct 2019
•
45mins
