Paul Piazza's guest appearances

Paul Piazza

Strikedeck Radio: Customer Success Live

The Thomas Butcher Podcast

B2B Leadership Podcast

Jim Johnson

Jack Phillips

Jennifer Griffin

Evan Rich

Ari Hoffman

Jim Kalbach

Jason Whitman

Karen Rhorer

Rona Yang

John Laino

Bill Cushard

Mike Sasaki

Chad Horenfeldt

Damien Howley

Shane Metcalf

OwlTail

In this episode, best-selling author and leadership coach Nils Vinje talks to Paul Piazza, VP of Customer Success at Webex Events, about how to handle difficult conversations in a leadership role. They discuss the value of difficult conversations in building relationships and achieving growth, both personally and professionally.  Podcast highlights: 0:28 - Early ties at Gainsight - Paul shared how he met Nils.  2:37 - Importance of difficult conversations - How can difficult conversations lead to growth and realization?  4:00 - Listening and asking questions - Not having the answers is far more valuable than having the answers.  7:36 - Difficult conversations categories - What are some general categories of situations where a difficult conversation was warranted that leaders should be aware of and should be looking at?  9:20 - Emotional side of difficult conversations - Paul shared some advice for someone dealing with fear and hesitation in addressing a behavior they've observed, despite having other pressing matters.  13:06 - Surfacing up the why - The first step that a leader needs to go through in being able to get to the successful outcome that they ultimately want to achieve.  16:36 - Setting up the game plan - Paul shared the importance of outlining a game plan for a successful outcome in difficult conversations.  19:10 - Setting up milestones - How important is it to establish milestones for executing agreed-upon plans in difficult conversations?  24:07 - Learning from adjustments - Paul shared the benefits of being flexible and allowing people to try new things, even if they don't execute the plan perfectly.   Connect with Paul at https://www.linkedin.com/in/successforlife/  Learn more about WebEx Events at https://socio.events/   This episode is brought to you by the B2B Leaders Academy.  The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy, you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to b2bleadersacademy.com and become the leader you have always wanted to be.  #Leadership #B2BLeadership #BusinessLeader

In this episode, best-selling author and leadership coach Nils Vinje talks to Paul Piazza, VP of Customer Success at Webex Events, about how to handle difficult conversations in a leadership role. They discuss the value of difficult conversations in building relationships and achieving growth, both personally and professionally. Podcast highlights: 0:28 - Early ties at Gainsight - Paul shared how he met Nils. 2:37 - Importance of difficult conversations - How can difficult conversations lead to growth and realization? 4:00 - Listening and asking questions - Not having the answers is far more valuable than having the answers. 7:36 - Difficult conversations categories - What are some general categories of situations where a difficult conversation was warranted that leaders should be aware of and should be looking at? 9:20 - Emotional side of difficult conversations - Paul shared some advice for someone dealing with fear and hesitation in addressing a behavior they've observed, despite having other pressing matters. 13:06 - Surfacing up the why - The first step that a leader needs to go through in being able to get to the successful outcome that they ultimately want to achieve. 16:36 - Setting up the game plan - Paul shared the importance of outlining a game plan for a successful outcome in difficult conversations. 19:10 - Setting up milestones - How important is it to establish milestones for executing agreed-upon plans in difficult conversations? 24:07 - Learning from adjustments - Paul shared the benefits of being flexible and allowing people to try new things, even if they don't execute the plan perfectly. Connect with Paul at <a href="https://www.linkedin.com/in/successforlife/" rel="nofollow" target="_blank">https://www.linkedin.com/in/successforlife/</a> Learn more about WebEx Events at <a href="https://socio.events/" rel="nofollow" target="_blank">https://socio.events/</a> This episode is brought to you by the B2B Leaders Academy. The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy, you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to <a href="https://b2bleadersacademy.com/" rel="nofollow" target="_blank">b2bleadersacademy.com</a> and become the leader you have always wanted to be. #Leadership #B2BLeadership #BusinessLeader

How to Have Difficult Conversations as a Leader with Paul Piazza

Join Paul Piazza, Sr Dr of Customer Success at Reciprocity and Kristen Hayer as they talk about ways that CS can share customer feedback with the rest of the organization, and the positive impact that can have on a company.

Ep 67, Paul Piazza, Customer Feedback