Andrew Spittle's guest appearances

Andrew Spittle

Podcast | Support Driven

Support Leaders

Support Driven Podcast

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Joe Cieplinski

Chase Clemons

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Shervin Talieh

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Indie App Developers

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OwlTail

Automattic

In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic. We talk about his first experience using WordPress and building a company in college. Then we talk about how Automattic’s support team has grown extensively as a fully remote team. We go into Automattic’s amazing company rule – no internal email,  and how that affects the support team. In this episode, you will learn:  How Automattic effectively supports a wide variety of different products. Why every employee at Automattic starts with 3 weeks in support, and how Andrew’s team makes that possible. Why Automattic built their own live chat product and how it enables them to manage live chat for a completely remote team at scale. Why Automattic has no internal email and how they manage internal communication.  Andrew’s favorite books: The Effortless Experience The Effective Executive Tribal Leadership Leading Change

In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic. We talk about his first experience using WordPress and building a company in college. Then we talk about how Automattic’s support team has grown extensively as a fully remote team. We go into Automattic’s amazing company rule – no internal email,  and how that affects the support team. In this episode, you will learn: <ul> <li>How Automattic effectively supports a wide variety of different products.</li> <li>Why every employee at Automattic starts with 3 weeks in support, and how Andrew’s team makes that possible.</li> <li>Why Automattic built their own live chat product and how it enables them to manage live chat for a completely remote team at scale.</li> <li>Why Automattic has no internal email and how they manage internal communication.</li> </ul> Andrew’s favorite books: <a href="https://www.amazon.com/Effortless-Experience-Conquering-Battleground-Customer/dp/B00FBKCVXI/ref=sr_1_1?ie=UTF8&amp;qid=1523241233&amp;sr=8-1&amp;keywords=the+effortless+experience" rel="nofollow" target="_blank">The Effortless Experience</a> <a href="https://www.amazon.com/Effective-Executive-Action-Journal-Getting/dp/0060832622/ref=sr_1_2?ie=UTF8&amp;qid=1523241263&amp;sr=8-2&amp;keywords=the+effective+executive&amp;dpID=41rZ-mnPIeL&amp;preST=_SY291_BO1,204,203,200_QL40_&amp;dpSrc=srch" rel="nofollow" target="_blank">The Effective Executive</a> <a href="https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization-ebook/dp/B0012GTZFC/ref=sr_1_1?ie=UTF8&amp;qid=1523241287&amp;sr=8-1&amp;keywords=tribal+leadership+book" rel="nofollow" target="_blank">Tribal Leadership</a> <a href="https://www.amazon.com/Leading-Change-Transformation-Efforts-Business/dp/B000MKZ5IA/ref=sr_1_1?ie=UTF8&amp;qid=1523241322&amp;sr=8-1&amp;keywords=leading+change" rel="nofollow" target="_blank">Leading Change</a>

3: Andrew Spittle, Happiness Engineer @ Automattic

With a fully distributed support team at Automattic, Andrew Spittle shares how they deliver happiness to users by focusing on personal happiness. We talk about the culture of trying lots of things, small failures and how it all works for a team of more than 60 support people. Show Notes:  Automattic WordPress.com 24/7/365: How Distributed Support Can Save You and Your Users andrewspittle.com @andrewspittle  The post Episode 7: Andrew Spittle – Delivering Distributed Happiness Without Schedules Or Shifts At Automattic appeared first on Support Driven.

With a fully distributed support team at Automattic, Andrew Spittle shares how they deliver happiness to users by focusing on personal happiness. We talk about the culture of trying lots of things, small failures and how it all works for a team of more than 60 support people. Show Notes: <ul> <li><a href="http://automattic.com/" rel="nofollow" target="_blank">Automattic</a></li> <li><a href="http://wordpress.com/" rel="nofollow" target="_blank">WordPress.com</a></li> <li><a href="http://andrewspittle.com/2013/10/25/distributed-happiness//" rel="nofollow" target="_blank">24/7/365: How Distributed Support Can Save You and Your Users</a></li> <li><a href="http://andrewspittle.com/" rel="nofollow" target="_blank">andrewspittle.com</a></li> <li><a href="https://twitter.com/andrewspittle" rel="nofollow" target="_blank">@andrewspittle</a></li> </ul> The post <a href="https://supportdriven.com/2014/03/06/episode-7-andrew-spittle-delivering-distributed-happiness-without-schedules-or-shifts-at-automattic/" rel="nofollow" target="_blank">Episode 7: Andrew Spittle – Delivering Distributed Happiness Without Schedules Or Shifts At Automattic</a> appeared first on <a href="https://supportdriven.com" rel="nofollow" target="_blank">Support Driven</a>.

Episode 7: Andrew Spittle – Delivering Distributed Happiness Without Schedules Or Shifts At Automattic