Balto CEO's guest appearances

Balto CEO

VUX World

Advice from a Call Center Geek!

Marc Bernstein

David Clark

John Campbell

Greg Bennett

Jon Chu

Jeff Smith

Bob Moore

Dave Grossman

Scott Stephenson

Matt Hartman

Steve Penrod

Andrew Wilson

James Dodkins

Mark Webster

Tom Hewitson

OwlTail

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent having a two way conversation and understanding it to the extend that you're able to offer real time, in the moment, accurate guidance to the call handler.This is exactly what Balto does. We chat to CEO, Marc Bernstein, about where the idea for Balto came from, how he went about creating the company, the business and technical challenges he and the team had to overcome and we get into details on how the Balto solution is helping contact centre agents be more productive.LinksBalto.aiConnect with Marc Bernstein on LinkedIn Hosted on Acast. See acast.com/privacy for more information.

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent having a two way conversation and understanding it to the extend that you're able to offer real time, in the moment, accurate guidance to the call handler.This is exactly what Balto does. We chat to CEO, Marc Bernstein, about where the idea for Balto came from, how he went about creating the company, the business and technical challenges he and the team had to overcome and we get into details on how the Balto solution is helping contact centre agents be more productive.<h3>Links</h3><a href="https://balto.ai/" rel="noopener noreferrer nofollow" target="_blank">Balto.ai</a><a href="https://www.linkedin.com/in/baltoceo/" rel="noopener noreferrer nofollow" target="_blank">Connect with Marc Bernstein on LinkedIn</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

Speech analytics is an extremely powerful tool in creating a positive agent and customer experience.  sentiment, trending keywords, even frustration level and be monitored and tracked.What we all have been waiting for though is real time analytics. Technology that will help and empower agents in call.  Well we have found a call center leader and a forward-thinking company that is doing just that.Balto CEO Marc Bernstein joins Tom in discussion in the state of analytics, the technology behind it, how they are doing agent assist, and the technology behind their August 9th launch of real time coaching and real time QA.  The ability for technology to be one actually scoring calls may not be science fiction after all.Fascinating episode on a company that is leading the way in the speech analytics space.  We are very excited to present this episode.  Its a can't miss for all call center geeks! https://www.linkedin.com/in/baltoceo/ https://www.balto.ai/ woof.balto.ai/boom Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

Speech analytics is an extremely powerful tool in creating a positive agent and customer experience.  sentiment, trending keywords, even frustration level and be monitored and tracked. What we all have been waiting for though is real time analytics. Technology that will help and empower agents in call.  Well we have found a call center leader and a forward-thinking company that is doing just that. Balto CEO Marc Bernstein joins Tom in discussion in the state of analytics, the technology behind it, how they are doing agent assist, and the technology behind their August 9th launch of real time coaching and real time QA.  The ability for technology to be one actually scoring calls may not be science fiction after all. Fascinating episode on a company that is leading the way in the speech analytics space.  We are very excited to present this episode.  Its a can't miss for all call center geeks! <a href="https://www.linkedin.com/in/baltoceo/" rel="nofollow" target="_blank">https://www.linkedin.com/in/baltoceo/</a> <a href="https://www.balto.ai/" rel="nofollow" target="_blank">https://www.balto.ai/</a> <a href="http://woof.balto.ai/boom" rel="nofollow" target="_blank">woof.balto.ai/boom</a> Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: <a href="http://www.facebook.com/callcentergeek" rel="nofollow" target="_blank">www.facebook.com/callcentergeek</a> Connect on LinkedIn: <a href="http://linkedin.com/in/tlairdexpivia/" rel="nofollow" target="_blank">linkedin.com/in/tlairdexpivia/</a> Schedule time with me to talk about anything call center related: <a href="https://calendly.com/call_center_advice/15min" rel="nofollow" target="_blank">https://calendly.com/call_center_advice/15min</a> Linkedin Group: <a href="https://www.linkedin.com/groups/9041993/" rel="nofollow" target="_blank">https://www.linkedin.com/groups/9041993/</a> Watch us: <a href="https://www.youtube.com/channel/UCuIMsfiynnK02IKwPZZmxmg?" rel="nofollow" target="_blank">Advice from a Call Center Geek Youtube Channel</a> If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers. Please check us out at <a href="http://expiviausa.com" rel="nofollow" target="_blank">expiviausa.com</a>, or email us at info@expivia.net! Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: <a href="https://www.facebook.com/callcentergeek" rel="nofollow" target="_blank">www.facebook.com/callcentergeek</a> Connect on LinkedIn: <a href="https://www.linkedin.com/in/tlairdexpivia/" rel="nofollow" target="_blank">https://www.linkedin.com/in/tlairdexpivia/</a> Follow on TikTok: <a href="https://www.tiktok.com/@callcenter_geek" rel="nofollow" target="_blank">https://www.tiktok.com/@callcenter_geek</a> Linkedin Group: <a href="https://www.linkedin.com/groups/9041993/" rel="nofollow" target="_blank">https://www.linkedin.com/groups/9041993/</a> Watch us: <a href="https://www.youtube.com/channel/UCuIMsfiynnK02IKwPZZmxmg?" rel="nofollow" target="_blank">Advice from a Call Center Geek Youtube Channel</a>

Taking Analytics to the Next Level with Real-Time Guidance, Real-Time Coaching, Real-Time QA - A Conversation with Balto CEO Marc Bernstein