Jeff Sheehan
18 Podcast Episodes
#16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy
#16 Jeff Sheehan: Bridging theory and practice when implementing a CX strategy
On this episode of Conversation: CX, Jeff Sheehan, CX author of Customer Experience Management Field Manual and Princip... Read more
2 Mar 2022
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23mins
"The one with the Customer Experience Field Manual” - Jeff Sheehan E50
"The one with the Customer Experience Field Manual” - Jeff Sheehan E50
Want to know how to ACTUALLY create a customer experience program? Trying to get out of the theory and into actual pract... Read more
1 Feb 2022
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32mins
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2021 CX Challenges - CX Prioritization & ROI feat. Jeff Sheehan
2021 CX Challenges - CX Prioritization & ROI feat. Jeff Sheehan
We are giving away Jeff Sheehan's new book to show our appreciation for all of our listeners during our three part serie... Read more
14 Oct 2021
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30mins
CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
The CX Goalkeeper had a smart discussion with Jeff SheehanJeff is a customer experience (CX) practitioner, CX author, an... Read more
13 Sep 2021
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35mins
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Customer Experience Management | Jeff Sheehan talks to Engati CX
Customer Experience Management | Jeff Sheehan talks to Engati CX
Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagemen... Read more
8 Sep 2021
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31mins
2021 CX Challenges - CX Prioritization feat. Jeff Sheehan
2021 CX Challenges - CX Prioritization feat. Jeff Sheehan
We're excited to bring you the first of our 3 part series with CX consultant extraordinaire Jeff Sheehan to discuss the ... Read more
30 Aug 2021
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38mins
Jeff Sheehan - author, Customer Experience Field Manual
Jeff Sheehan - author, Customer Experience Field Manual
Jeff Sheehan is a customer experience (CX) practitioner, CX author, and an active member of the global CX community. He ... Read more
28 Jun 2021
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41mins
EP 16: Top Tips On How to Better Understand The Customer Experience with Jeff Sheehan
EP 16: Top Tips On How to Better Understand The Customer Experience with Jeff Sheehan
Welcome to Episode 16 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Customer Experience ... Read more
23 Jun 2021
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46mins
Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021
Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021
Jeff Sheehan is an expat in Dublin helping companies operationalize Customer Experience (CX). Jeff has an incredible ba... Read more
1 Apr 2021
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54mins
EP 126: Jeff Sheehan - Sales, Marketing, and Advertising Expert
EP 126: Jeff Sheehan - Sales, Marketing, and Advertising Expert
With over 40 years of high-tech global sales, marketing, and advertising experience with many Fortune 500 companies incl... Read more
4 Jan 2021
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1hr 3mins
