Craig Stoss
14 Podcast Episodes
From The Archives: 26: Metrics with Craig Stoss
From The Archives: 26: Metrics with Craig Stoss
From The Archives: Week 6 Topic: MetricsCraig Stoss talks about stories, and the Source of All Truth.Support the show
23 Sep 2022
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6mins
Craig Stoss: Appreciating And Integrating The Diversity Of Your Customers
Craig Stoss: Appreciating And Integrating The Diversity Of Your Customers
Craig’s background is in software engineering and driving positive customer experiences. He is a driven, self-starting ... Read more
17 Aug 2022
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45mins
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Ep. 37: Creating effortless customer experiences [Feat. Craig Stoss, Senior Ops Manager at PartnerHero]
Ep. 37: Creating effortless customer experiences [Feat. Craig Stoss, Senior Ops Manager at PartnerHero]
Join the support insights community - https://sentisum.com/resources/community In today's episode we talk to Craig Stos... Read more
18 Jul 2022
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29mins
239: Fireside with Craig Stoss
239: Fireside with Craig Stoss
Specials: Fireside 39Craig and I share similarly long tenures in Support - and may even have encountered each other in t... Read more
4 Mar 2022
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21mins
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3 Types of Data for Good CX Decisions w/ Craig Stoss
3 Types of Data for Good CX Decisions w/ Craig Stoss
We all get that data is important. Where we fail is getting the right data to the people who can use it to make CX decis... Read more
1 Mar 2022
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19mins
233: Fireside with Craig Stoss
233: Fireside with Craig Stoss
Specials: Fireside 33I hooked Craig back, as we kick off 2022 (!), to talk about what is probably top of mind for a lot ... Read more
21 Jan 2022
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22mins
223: “In Support, I Believe…” with Craig Stoss
223: “In Support, I Believe…” with Craig Stoss
Week 85 Topic: “In Support, I Believe…”Craig Stoss shares his foremost Support Belief: The Customer Experience is the mo... Read more
27 Aug 2021
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3mins
215: Knowledge Management with Craig Stoss
215: Knowledge Management with Craig Stoss
Week 78 Topic: Knowledge ManagementCraig Stoss and I muse about the validity of some of the metrics often applied to Kno... Read more
9 Jul 2021
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24mins
194: The Perfect Support Email with Craig Stoss
194: The Perfect Support Email with Craig Stoss
Week 66 Topic: The Perfect Support EmailCraig and I wonder whether the perfect email exists, or whether we are just at t... Read more
15 Apr 2021
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20mins
189: Support in the Business with Craig Stoss
189: Support in the Business with Craig Stoss
Week 65 Topic: Support in the BusinessCraig returns to reinforce the idea that "Customer Experience is a mindset, not a ... Read more
8 Apr 2021
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14mins
