Sharad Khandelwal's guest appearances

Sharad Khandelwal

Amazing Business Radio

Customer Support Leaders

Support Insights Podcast | CX & Customer Support Podcast by SentiSum

Nate Brown

Teresa Anania

Craig Stoss

Augie Ray

Adrian Swinscoe

Annette Franz

John Jantsch

Michael Redbord

Ali Rayl

Horst Schulze

Juliet Funt

Peter Shankman

Jay Baer

Tien Tzuo

Nick Mehta

OwlTail

Subscribe to our newsletter at https://www.sentisum.com/resources/support-insights The podcast is back!  In today's episode we introduce new host and Community Manager at SentiSum, Bryony Mulkern in a sit down with Co-Founder and CEO, Sharad Khandelwal.  We discuss the motivations that brought Sharad to develop SentiSum and the different approaches we've seen towards customer support in our own journeys.   Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com

Subscribe to our newsletter at <a href="https://www.sentisum.com/resources/support-insights" rel="nofollow" target="_blank">https://www.sentisum.com/resources/support-insights</a> The podcast is back!  In today's episode we introduce new host and Community Manager at SentiSum, Bryony Mulkern in a sit down with Co-Founder and CEO, Sharad Khandelwal.  We discuss the motivations that brought Sharad to develop SentiSum and the different approaches we've seen towards customer support in our own journeys.  Music: Savour The Moment by Shane Ivers - <a href="https://www.silvermansound.com" rel="nofollow" target="_blank">https://www.silvermansound.com</a>

Ep. 34: Return of the podcast: A sit down with SentiSum [Feat. Bryony Mulkern, Community Manager and Sharad Khandelwal, CEO at SentiSum]

Shep Hyken interviews Sharad Khandelwal, co-founder and CEO of SentiSum. They discuss Khandelwal’s artificial intelligence platform that collects valuable information and insights from consumers who reach out.Top Takeaways:- The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons. The goal of this platform is to provide you with real-time insight into why consumers are contacting you in the first place.- Customers' input is as critical as what prevents them from checking out, purchasing something, or returning anything.- The ultimate goal of gathering information is to help this customer solve the problem and prevent future problems. This information should subsequently be disseminated across the board with everyone involved. - Businesses often overlook the value of the customer service department. This department assures and is accountable for your customer's return. They're essentially a client retention division. Companies should appreciate their support workers in addition to their data.Quote:“This is how you can become a bit more proactive and collaborate better to improve customer experience by bringing everyone together by sharing these insights, making everyone at the same pit with another problem. The bigger the company, the bigger the problem of silos.”About:Sharad Khandelwal, co-founder and CEO of SentiSum, aspires to alter the way major corporations make key choices. He believes they should shift away from gut feelings and toward data-driven judgments. He's passionate about using data and technology to help businesses become more customer-centric.Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken interviews Sharad Khandelwal, co-founder and CEO of SentiSum. They discuss Khandelwal’s artificial intelligence platform that collects valuable information and insights from consumers who reach out.Top Takeaways:- The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons. The goal of this platform is to provide you with real-time insight into why consumers are contacting you in the first place.- Customers' input is as critical as what prevents them from checking out, purchasing something, or returning anything.- The ultimate goal of gathering information is to help this customer solve the problem and prevent future problems. This information should subsequently be disseminated across the board with everyone involved. - Businesses often overlook the value of the customer service department. This department assures and is accountable for your customer's return. They're essentially a client retention division. Companies should appreciate their support workers in addition to their data.Quote:“This is how you can become a bit more proactive and collaborate better to improve customer experience by bringing everyone together by sharing these insights, making everyone at the same pit with another problem. The bigger the company, the bigger the problem of silos.” About:<a href="https://www.hyken.com/" rel="nofollow" target="_blank">Sharad Khandelwal</a>, co-founder and CEO of <a href="https://sentisum.com/" rel="nofollow" target="_blank">SentiSum</a>, aspires to alter the way major corporations make key choices. He believes they should shift away from gut feelings and toward data-driven judgments. He's passionate about using data and technology to help businesses become more customer-centric.<a href="https://www.hyken.com/" rel="nofollow" target="_blank">Shep Hyken</a> is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of <a href="https://hyken.com/amazing-business-radio-show/" rel="nofollow" target="_blank">Amazing Business Radio</a>. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Customer Insight Featuring Sharad Khandelwal

Specials: Fireside 18Sharad Khandelwal, co-founder and CEO of Sentisum, joins the podcast today, to talk about accessing valuable insights in all those communications support teams have with their customers. Can AI ultimately solve this by doing the heavy lifting?Support the show

Specials: Fireside 18 Sharad Khandelwal, co-founder and CEO of <a href="http://www.apple.com/uk" rel="nofollow" target="_blank">Sentisum</a>, joins the podcast today, to talk about accessing valuable insights in all those communications support teams have with their customers. Can AI ultimately solve this by doing the heavy lifting?<a href="https://www.patreon.com/user?u=28654526" rel="payment nofollow" target="_blank">Support the show</a>

202: Fireside with Sharad Khandelwal