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CSM Toolbox

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their jo... Read more

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Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works ... Read more

5 Jul 2022

21mins

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Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and... Read more

28 Jun 2022

20mins

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14 Jun 2022

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CS Strategy evolution with Kate Neal at Staircase | Ep. 12

CS Strategy evolution with Kate Neal at Staircase | Ep. 12

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Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

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A day in the life of a CSM with Ryan Noakes | Ep. 10

A day in the life of a CSM with Ryan Noakes | Ep. 10

With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experienc... Read more

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Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Unlocking customer value with Niclas Ramon Staberg | Ep. 09

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The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

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The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust wit... Read more

29 Mar 2022

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Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.Most of her ... Read more

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