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In Before The Lock

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

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๐Ÿ”“ 102: Scale, success, service, and hubs

๐Ÿ”“ 102: Scale, success, service, and hubs

The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to de... Read more

11 Jul 2023

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52mins

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๐Ÿ”“ 101: They want the ugly

๐Ÿ”“ 101: They want the ugly

Erica and Brian navigate through developer landing pages and communities from Google, Salesforce, Apple, Visa, and more.... Read more

21 Mar 2023

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1hr 21mins

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๐Ÿ”“ 100: Win the interview

๐Ÿ”“ 100: Win the interview

Erica and Brian run down the most common interview questions and how to answer them. Community Industry News: Quinn M... Read more

19 Jan 2023

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1hr 16mins

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๐Ÿ”“ 99: Looking to break in

๐Ÿ”“ 99: Looking to break in

How to build a career in community from scratch. Community Industry News: Hugh Lashbrooke joined Constantia.io as Dir... Read more

3 Jan 2023

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1hr 12mins

Most Popular Podcasts

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๐Ÿ”“ 98: 10x Community Pros

๐Ÿ”“ 98: 10x Community Pros

Erica and Brian talk through the traits and skills required to become an elite community professional and people to look... Read more

20 Dec 2022

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1hr 41mins

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๐Ÿ”“ 97: People, time, money, and outcomes

๐Ÿ”“ 97: People, time, money, and outcomes

How to operationalize your plans and collaborate for success from pre-launch to maturity. Community Industry News: Ho... Read more

6 Dec 2022

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58mins

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๐Ÿ”“ 96: Our favorite things

๐Ÿ”“ 96: Our favorite things

On this special Thanksgiving episode, Erica and Brian dig into the things that make their personal and professional live... Read more

22 Nov 2022

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1hr 2mins

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๐Ÿ”“ 95: An expectation that youโ€™re listening

๐Ÿ”“ 95: An expectation that youโ€™re listening

How to get started collecting feedback and ideas from your community when you canโ€™t commit to full-blown ideation and co... Read more

8 Nov 2022

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52mins

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๐Ÿงต 94: Popping up every day

๐Ÿงต 94: Popping up every day

โ€œThere are lots of new community platforms and tools coming up. How to keep up with all of them?โ€ โ€” Tiffany Oda

1 Nov 2022

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3mins

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๐Ÿ”“ 93: Do more with less

๐Ÿ”“ 93: Do more with less

Why community is one of the best investments a company can make during an economic downturn. Community Industry News: ... Read more

25 Oct 2022

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56mins

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