Cover image of CX Insider - Customer experience leaders sharing insights and ideas for customer service success

CX Insider - Customer experience leaders sharing insights and ideas for customer service success

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies

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Ranked #1

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How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

Aymen Ismail, Head of Customer Engagement Solutions at smart Europe GmbH, says customer journey should be effortless and... Read more

4 Jul 2022

31mins

Ranked #2

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The Power of Words, With Harry Ashbridge

The Power of Words, With Harry Ashbridge

In the world of online, written language is one of the most important types of communication. In today’s episode, Greg a... Read more

13 Jun 2022

43mins

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Ranked #3

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How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the Univ... Read more

25 May 2022

23mins

Ranked #4

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How to Lead in Times of Crisis, With Meridith Elliott Powell

How to Lead in Times of Crisis, With Meridith Elliott Powell

War, inflation, energy bills, labour shortage… How do we deal with all of this? Leadership expert Meridith Elliott Powel... Read more

9 May 2022

27mins

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Ranked #5

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How Is VR Transforming Patient Experience? With Denise Silber

How Is VR Transforming Patient Experience? With Denise Silber

In 2019 researchers at UCLA found that medical students who received VR training managed to repair a bone fracture 20% f... Read more

26 Apr 2022

28mins

Ranked #6

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The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter

The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter

The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina... Read more

11 Apr 2022

28mins

Ranked #7

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Uncovering CX Challenges in the Automotive Industry, With Daniel Haas

Uncovering CX Challenges in the Automotive Industry, With Daniel Haas

Daniel Hass, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers some of the most burning CX challenge... Read more

21 Mar 2022

34mins

Ranked #8

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What Is the Future of Patient Experience? With Maneesh Juneja

What Is the Future of Patient Experience? With Maneesh Juneja

Maneesh Juneja is a Digital Health Futurist who has dedicated his entire career to studying and utilising emerging techn... Read more

7 Mar 2022

37mins

Ranked #9

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How to Apply Storytelling in User Experience, With Chris Ashby

How to Apply Storytelling in User Experience, With Chris Ashby

Chris Ashby is a founder of a UX agency called We Are Heroes that offers a unique approach to designing user experience.... Read more

21 Feb 2022

28mins

Ranked #10

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How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha

How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha

Crystal D'Cunha, award-winning customer experience leadership coach, Chief Experience Officer at The Inside View, Inc., ... Read more

7 Feb 2022

21mins

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