How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously?  That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.

How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously?  That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.

Quotes: How Long? How Detailed? How Terrifying!

You can't solicit my employees, and if you do, you'll pay.  Or will you?  Hmmm... Are non-solicitation agreements really enforceable?  If not, then what should you do?   Let's talk about it.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

You can't solicit my employees, and if you do, you'll pay.  Or will you?  Hmmm... Are non-solicitation agreements really enforceable?  If not, then what should you do?  Let's talk about it.  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

You Can’t Solicit My Employees...Or Can You?

Transition services – every MSPs provides them but very few protect themselves from the pitfalls that plague those services.  What kind of pitfalls are we talking about ? The kind that can land you in court.  I’ll tell you how to avoid those pitfalls right now.  Listen up. Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

Transition services – every MSPs provides them but very few protect themselves from the pitfalls that plague those services.  What kind of pitfalls are we talking about ? The kind that can land you in court.  I’ll tell you how to avoid those pitfalls right now.  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

Avoid the Pitfalls of Transition Services

Your MSP offers compliance as a service, which means you’re giving compliance-related advice to your customers.  But what if your advice is wrong?  Or what if the law changes and your advice becomes obsolete overnight?  Want to avoid the pitfalls of compliance as a service?  Listen up. Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

Your MSP offers compliance as a service, which means you’re giving compliance-related advice to your customers.  But what if your advice is wrong?  Or what if the law changes and your advice becomes obsolete overnight?  Want to avoid the pitfalls of compliance as a service?  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

The 3 Truisms of Compliance as a Service

You can have the best agreement in the world, but it means nothing if you don’t implement that agreement correctly. Poor (or no) implementation means big and expensive trouble for your MSP. Want to learn how to implement correctly?  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

You can have the best agreement in the world, but it means nothing if you don’t implement that agreement correctly. Poor (or no) implementation means big and expensive trouble for your MSP. Want to learn how to implement correctly?  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

Lost In Translation: How Good Agreements Can Go Bad

We're closing out the year with a discussion of the legal loophole that ambulance chasing law firms might use in the future to sue MSPs like YOU.  This may very well be the most important episode of the Technology Bradcast--ever.  You need to listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

We're closing out the year with a discussion of the legal loophole that ambulance chasing law firms might use in the future to sue MSPs like YOU.  This may very well be the most important episode of the Technology Bradcast--ever.  You need to listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

Avoiding the Biggest Legal Threat to MSPs

Immutable

If you're scared of the headaches and heartaches of providing your services in a co-managed environment, then you need to follow the "Brad Gross Three Immutable Laws of Providing Services in a Co-Managed Environment."  Yeah, ugly title but damn great advice. Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

If you're scared of the headaches and heartaches of providing your services in a co-managed environment, then you need to follow the "Brad Gross Three Immutable Laws of Providing Services in a Co-Managed Environment."  Yeah, ugly title but damn great advice. Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

The Immutable Laws of Working in Co-Managed Environments

If you're going to buy out your partner, then you'll need a buy/sell agreement.  But what is a buy/sell agreement, and what are the “must have" provisions to include in that agreement?  You have questions?  I’ve got answers.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

If you're going to buy out your partner, then you'll need a buy/sell agreement.  But what is a buy/sell agreement, and what are the “must have" provisions to include in that agreement?  You have questions?  I’ve got answers.  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

Buying Out Your Partner: The Art of the Buy/Sell Agreement

A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services? We're revisiting declination letters--what they are, when you should use them, and what they should say. Welcome to the next installment of the Technology Bradcast.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services? We're revisiting declination letters--what they are, when you should use them, and what they should say. Welcome to the next installment of the Technology Bradcast. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

The Art of the Declination Letter

I know what keeps you up at night.  Your company provides managed IT services and you’re wondering if your company will be liable when—not if, but when-- it experiences a data security breach. You’re also wondering whether your company will be responsible for a breach that happens to an upstream provider but which impacts your customers. Wonder no more.   The latest Technology Bradcast is here.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

I know what keeps you up at night.  Your company provides managed IT services and you’re wondering if your company will be liable when—not if, but when-- it experiences a data security breach. You’re also wondering whether your company will be responsible for a breach that happens to an upstream provider but which impacts your customers. Wonder no more.  The latest Technology Bradcast is here.  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

Cybersecurity: The 3 Questions That Keep You Up at Night

Brad Gross, one of the top technology attorneys in the country, discusses security, licensing, and contract issues for MSPs.  Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best.Contact: brad@bradleygross.com

Brad Gross, one of the top technology attorneys in the country, discusses security, licensing, and contract issues for MSPs. Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best. Contact: brad@bradleygross.com

The Technology Bradcast

MSPs: Are you offering money back guarantees?  Stop it right now.  They're awful, and they are a losing proposition.  Want to know why?  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

MSPs: Are you offering money back guarantees?  Stop it right now.  They're awful, and they are a losing proposition.  Want to know why?  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

MSPs: Stop Offering Money Back Guarantees

I only do "major" agreements and so should you.  So-called "minor" agreements may sound appealing because they're small, but they put your company in significant legal jeopardy.  Want to know why?  Listen up...   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

I only do "major" agreements and so should you.  So-called "minor" agreements may sound appealing because they're small, but they put your company in significant legal jeopardy.  Want to know why?  Listen up... Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

"Minor" Agreements Suck.  Here's Why...

Bring Your Own Device (or "BYOD") presents serious scope and security problems for managed services providers.  Your agreement probably doesn't properly limit your company's liability for BYOD-related issues...but it will after you tune in to this week's Bradcast.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Bring Your Own Device (or "BYOD") presents serious scope and security problems for managed services providers.  Your agreement probably doesn't properly limit your company's liability for BYOD-related issues...but it will after you tune in to this week's Bradcast.  Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

BYOD = Liability and Uncertainty. (Unless You Do This...)

Premature termination.  (I’m talking about contracts here—get your mind out of the gutter.)  How do you stop a customer from terminating a long term contract before the term of the contract is done?  I’m going to give you secret strategies that you can implement right now...so listen up.  

Premature termination.  (I’m talking about contracts here—get your mind out of the gutter.)  How do you stop a customer from terminating a long term contract before the term of the contract is done?  I’m going to give you secret strategies that you can implement right now...so listen up.

Secret Strategies to Avoid Premature Termination

We continue our quest to examine the holy trinity offerings of security as a service--and now we're taking aim at SIEM solutions. Do you customers understand what a SIEM solution is?  Do they understand what it isn't?  If they don't, you're not properly managing expectations--and that could cost you plenty. Sit back and listen to Part 2 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with offering and implementing SIEM solutions.     Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

We continue our quest to examine the holy trinity offerings of security as a service--and now we're taking aim at SIEM solutions. Do you customers understand what a SIEM solution is?  Do they understand what it isn't?  If they don't, you're not properly managing expectations--and that could cost you plenty. Sit back and listen to Part 2 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with offering and implementing SIEM solutions.   Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

The Holy Trinity of Security as a Service: Part 2–SIEM Solutions

Firewalls. Pen Testing  SIEM solutions. They comprise the holy trinity offering of security as a service--and they expose your company to tremendous liability.   What protections do you have in place? Do your client’s specifically and conspicuously waive liability for the "Parade of Horrible Things" that will come marching up their main street once pen testing begins? Listen to Part 1 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with penetration testing services.     Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Firewalls. Pen Testing  SIEM solutions. They comprise the holy trinity offering of security as a service--and they expose your company to tremendous liability.  What protections do you have in place? Do your client’s specifically and conspicuously waive liability for the "Parade of Horrible Things" that will come marching up their main street once pen testing begins? Listen to Part 1 of the Holy Trinity of Security as a Service and learn how to protect your company from the liabilities associated with penetration testing services.   Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

The Holy Trinity of Security as a Service: Part 1--Penetration Testing

What if you're providing a malware solution to your customers, a virus gets through, and your customers end up infecting others.  Are you liable?  Listen up...   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

What if you're providing a malware solution to your customers, a virus gets through, and your customers end up infecting others.  Are you liable?  Listen up... Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

MSPs: Are You Liable for Malware in Your Customer's Email?

It's the final entry in our three-part discussion about Security as a Service--and we're talking about FIREWALLS. Implementing firewalls and managing BOTH the equipment AND your customer's expectations are all important issues that you MUST think about in the contract process.  So let’s get to it…you're gonna' learn a lot.     Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

It's the final entry in our three-part discussion about Security as a Service--and we're talking about FIREWALLS. Implementing firewalls and managing BOTH the equipment AND your customer's expectations are all important issues that you MUST think about in the contract process.  So let’s get to it…you're gonna' learn a lot. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

The Holy Trinity of Security as a Service: Part 3: Firewalls

One of my clients asked me, "How detailed should my statement of work be?"  Great question...     Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

One of my clients asked me, "How detailed should my statement of work be?"  Great question... Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

Your SOW Needs to Tell a Story...or Else it Sucks.

When reselling services, you need to consider what you're getting from your upstream providers before making promises to your downstream customers.  Sounds simple, right?  Most MSPs don't do this--and that is a problem.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

When reselling services, you need to consider what you're getting from your upstream providers before making promises to your downstream customers.  Sounds simple, right?  Most MSPs don't do this--and that is a problem. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

Resellers Must Look Left Before Offering Services on the Right

The California Consumer Privacy Act is about to become the law of the land (in California).  It's the toughest consumer privacy law in the U.S.--or is it?  Should you panic?  Do you need to change everything you're doing?  No. Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The California Consumer Privacy Act is about to become the law of the land (in California).  It's the toughest consumer privacy law in the U.S.--or is it?  Should you panic?  Do you need to change everything you're doing?  No. Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

MSPs: Don't Panic over the CCPA. Listen Up....

You didn’t install two factor authentication in your client’s managed environment and now a hack occurred.   Did you commit negligence? Are you liable for damages?   My answer might surprise you. Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

You didn’t install two factor authentication in your client’s managed environment and now a hack occurred.  Did you commit negligence? Are you liable for damages?  My answer might surprise you. Listen up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: By Attribution 3.0 License

You Didn't Activate 2FA: Now What?

In our first Bradcast interview, the CEO of Network Solutions Unlimited, Frank Saulsbury, gives you some of the best MSP business advice and customer strategies you'll hear anywhere.   Want to learn the secret to getting a great "first time appointment?"  Want to learn what mistakes to avoid and how to avoid them?  Want to hear from a seasoned MSP owner who knows a ton about the business?  Listen to Frank.   Contact Frank: Network Solutions Unlimited (www.nsumsp.com) or by email at Frank@nsumsp.com Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

In our first Bradcast interview, the CEO of <a href="https://www.nsumsp.com/" rel="nofollow" target="_blank">Network Solutions Unlimited</a>, Frank Saulsbury, gives you some of the best MSP business advice and customer strategies you'll hear anywhere.  Want to learn the secret to getting a great "first time appointment?"  Want to learn what mistakes to avoid and how to avoid them?  Want to hear from a seasoned MSP owner who knows a ton about the business?  Listen to Frank. Contact Frank: Network Solutions Unlimited (<a href="http://www.nsumsp.com" rel="nofollow" target="_blank">www.nsumsp.com</a>) or by email at Frank@nsumsp.com  Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

Advice Every MSP Must Hear: The Saulsbury Interview

George Bardissi, CEO of BVoIP, is one of the most well-known, experienced, and successful vendors in the service provider industry--and now he's sharing his unique industry insights with the Technology Bradcast. Join us as George tells us why MSPs should not be afraid to offer VoIP services, and learn his perspectives on MSP marketing, customer relationships, and where the VoIP market is headed in 2020 and beyond. When George speaks, serious people listen.  If you're a serious player in the MSP industry, you will too.   Want to contact George?  Go to BVoIP, Inc. (www.bvoip.com) or send him an email at gbardissi@bvoip.com. Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

George Bardissi, CEO of <a href="https://www.bvoip.com" rel="nofollow" target="_blank">BVoIP, </a>is one of the most well-known, experienced, and successful vendors in the service provider industry--and now he's sharing his unique industry insights with the Technology Bradcast. Join us as George tells us why MSPs should not be afraid to offer VoIP services, and learn his perspectives on MSP marketing, customer relationships, and where the VoIP market is headed in 2020 and beyond. When George speaks, serious people listen.  If you're a serious player in the MSP industry, you will too. Want to contact George?  Go to BVoIP, Inc. (<a href="http://www.nsumsp.com/" rel="nofollow" target="_blank">www.bvoip.com</a>) or send him an email at gbardissi@bvoip.com.  Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

When Bardissi Speaks, You Need to Listen

In this episode, we're talking about what you should do (and definitely should NOT do) if your customer won’t sign your master service agreement. Listen Up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

In this episode, we're talking about what you should do (and definitely should NOT do) if your customer won’t sign your master service agreement. Listen Up. Music: "Werq" Kevin MacLeod (<a href="http://incompetech.com" rel="nofollow" target="_blank">incompetech.com</a>) Licensed under Creative Commons: <a href="http://creativecommons.org/licenses/by/3.0/" rel="nofollow" target="_blank">By Attribution 3.0 License</a>

Customer Not Signing Your Master Service Agreement?  Do this...

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