The Technology Bradcast

MSPs: Are you offering money back guarantees?  Stop it right now.  They're awful, and they are a losing proposition.  Wa... Read more

I only do "major" agreements and so should you.  So-called "minor" agreements may sound appealing because they're small,... Read more

Bring Your Own Device (or "BYOD") presents serious scope and security problems for managed services providers.  Your agr... Read more

Premature termination.  (I’m talking about contracts here—get your mind out of the gutter.)  How do you stop a customer ... Read more

We continue our quest to examine the holy trinity offerings of security as a service--and now we're taking aim at SIEM s... Read more

Firewalls. Pen Testing  SIEM solutions. They comprise the holy trinity offering of security as a service--and they expos... Read more

What if you're providing a malware solution to your customers, a virus gets through, and your customers end up infecting... Read more

It's the final entry in our three-part discussion about Security as a Service--and we're talking about FIREWALLS. Implem... Read more

One of my clients asked me, "How detailed should my statement of work be?"  Great question... Music: "Werq" Kevin Ma... Read more

When reselling services, you need to consider what you're getting from your upstream providers before making promises to... Read more

The California Consumer Privacy Act is about to become the law of the land (in California).  It's the toughest consumer ... Read more

You didn’t install two factor authentication in your client’s managed environment and now a hack occurred.  Did you com... Read more

In our first Bradcast interview, the CEO of Network Solutions Unlimited, Frank Saulsbury, gives you some of the best MSP... Read more

George Bardissi, CEO of BVoIP, is one of the most well-known, experienced, and successful vendors in the service provide... Read more

In this episode, we're talking about what you should do (and definitely should NOT do) if your customer won’t sign your ... Read more