Ep 27 | FTL vs. LTL: What's the Difference?
Ep 27 | FTL vs. LTL: What's the Difference?
"In 5 years, it'll be a 15 billion dollar industry."Learn about the differences between LTL and FTL, and peek behind the... Read more
26 May 2022
•
17mins
Ep 23 | Customer Experience Trust & Strategic Partner Relationships
Ep 23 | Customer Experience Trust & Strategic Partner Relationships
“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of business… but it’s doing wha... Read more
8 Feb 2021
•
13mins
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Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service
Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service
“When there is give and take as a partnership, it helps us grow business with each customer.”Ingenuity has a vital role ... Read more
8 Feb 2021
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18mins
Ep 25 | Customer Experience Consistency & Dependability Pt. 2
Ep 25 | Customer Experience Consistency & Dependability Pt. 2
“Consistency shows in relationships. You’ll have freight. You have quality interactions with your customers.”By keeping ... Read more
8 Feb 2021
•
21mins
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Ep 22 | Customer Experience Quality Processes
Ep 22 | Customer Experience Quality Processes
“When quality and processes come together, we can create the ideal experience for each customer.”Tailoring the customer ... Read more
8 Feb 2021
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16mins
Ep 26 | Customer Experience: Why the Customer Experience Matters Most
Ep 26 | Customer Experience: Why the Customer Experience Matters Most
“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us ap... Read more
8 Feb 2021
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12mins
Ep 21 | Customer Experience Consistency & Dependability Pt 1
Ep 21 | Customer Experience Consistency & Dependability Pt 1
“Consistency and dependability are the foundations of trust… and you need to be someone they trust.”What happens when tr... Read more
4 Feb 2021
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16mins
Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait)
Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait)
Ultimately, the elements of a successful culture can be broken down into a handful of defining attributes. Which attribu... Read more
20 Aug 2020
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19mins
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture)
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture)
Culture is certainly the product of deliberate effort, but the behavior of an organization's leaders can be far more imp... Read more
17 Aug 2020
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20mins
Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market)
Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market)
The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap to remote work, and an... Read more
11 Aug 2020
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20mins
