07: Risk management

The really right way to close a problem ticket

The really right way to close a problem ticket

06: The really right way to close a problem ticket

Release management vs. Deploy management

05: Release management vs. Deploy management

Incidents and requests...Not the same!

04: Incidents and requests...Not the same!

New features in the latest ITIL 4 release

New features in the latest ITIL 4 release

03: New features in the latest ITIL 4 release

02: The four dimensions of ITIL 4

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

01: Can problem tickets be projects in ITIL?

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

ITIL in the Trenches Podcast Series

The Best Multi-Part Documentaries, with documentaries on Obama, Federer vs Nadal, the making of Star Wars, Netflix vs Blockbuster and more. Add episodes you're interested into your queue below!

Best Multi-Part Documentaries

The best podcast episodes of the most interesting stories and things. From skyping someone while they're in space, to tracking down and meeting a telephone scammer in person, to the story of a Galapagos. These episodes will keep you and all your friends entertained and captivated for hours. Learn something new in every episode! Add episodes you're interested into your queue below!